Every entry has a company, a situation, the tools they used, and a measurable result. No theory.
456 cases
Ellevest is a women-focused financial services and investing platform founded on the premise that the financial industry was built for men and has left women behind. With 20 writers producing 150+ articles annually and an intersectional style guide that evolves with cultural norms, the team adopted Writer to enforce brand consistency and compliance at scale. Time spent correcting style guide mistakes has dropped by 50–70%, and writers across the company now ship content aligned to Ellevest’s voice without requiring intensive manual editorial review.
CANCOM, a leading EMEA digital solutions provider, built an AI-powered assistant using ServiceNow's Now Assist and generative AI to unify internal and customer-facing services. The CANCOM Assistant deflects 80% of support tickets across all departments and doubled adoption within a single year. The solution connects IT, HR, finance, supply chain, and sales onto one unified platform powered by agentic AI.
Aquant is an agentic AI platform purpose-built for professionals servicing complex industrial and medical equipment at large manufacturing companies. When the company’s homegrown vector search infrastructure—built on PostgreSQL extensions—began to slow under real-time production demands, Aquant migrated to Pinecone as the retrieval backbone for its AI platform. The switch delivered sub-100ms semantic search, pushed retrieval accuracy above 98%, and helped Aquant’s customers cut average service resolution time by 49%.
Nexo, a digital assets wealth platform handling over 20,000 complex monthly inquiries, deployed Salesforce Agentforce to deliver 24/7 AI-powered customer support across its app and website. The agent autonomously answers complex FAQs requiring real-time financial data and jurisdiction-specific knowledge, resolving 62% of cases and saving 2,600 hours of manual work.
CMS Law deployed Harvey across 7,200 lawyers in 50+ countries — one of the largest GenAI rollouts in the legal sector — achieving 95% adoption in the initial phase through Harvey's Assistant, Vault, Knowledge, and Workflow Agents.
Hexaware is an India-based IT services firm with 30,000 employees and $1.3 billion in revenue, delivering managed services to enterprise clients. The company deployed Elastic AI Assistant and Elastic Observability to transform how junior engineers onboard and how teams monitor client environments. New hires now reach client-ready status in three months instead of a year, and operational efficiency on managed projects has improved by 50%.
Crafty is a national office food and beverage provider serving over 300 client offices and 300,000 employees monthly, with a fleet of 35 vehicles across 40 markets. The company deployed Samsara’s AI dash cams and fleet telematics to address rising insurance and accident costs as it scaled 800% in 2021. Within a year, Crafty improved Safety Scores by 5%, cut auto claims by 33%, and increased total miles driven by 20% without added risk.
Fiber AI is a Y Combinator-backed startup that automates outbound sales prospecting, drawing on a database of 850 million LinkedIn profiles, 40 million companies, and 13 million job postings. The company built its search infrastructure on Elasticsearch, which now searches across a billion rows in under one second. Within six months of launch, Fiber AI reached $1M in annual recurring revenue while operating with a team of eight people.
Chime is a direct-to-consumer financial services company that expanded into B2B by offering its products as an employee benefit through employers. After adopting the Gong Revenue AI Operating System as the foundation of its sales stack, Chime reduced administrative burdens by nearly 50%, giving sellers more time for high-value work. The platform transformed how Chime forecasts revenue and manages pipeline as it scales its B2B motion.
Vizient, the largest member-driven healthcare performance improvement company in the United States serving over half of all US healthcare organizations, deployed Writer to help more than 100 collaborators produce persona-specific, compliance-ready marketing content at scale. With automated brand and regulatory guardrails built into every workspace, the team created a 60-page flagship industry report with fewer editing cycles and launched persona-based content personalization that the team previously lacked the staff to attempt. In its first year, Writer delivered 4x the expected ROI and $700,000 in savings.
Luminate is the entertainment industry’s premier data partner, powering the Billboard charts and delivering insights to major record labels, studios, and talent agencies across music, film, and television. The company migrated from on-premises infrastructure to Snowflake to unify 3.5+ terabytes of daily data ingestion and enable cross-industry analytics at scale. Daily processing speed improved by 334% and customer data delivery dropped from several days to minutes.
Zapier connects nearly 8,000 apps for more than 3.4 million businesses, with 97% of its employees using AI in their daily work. The company adopted Claude Cowork across marketing and engineering teams, enabling individual contributors to run multi-system data queries, build live dashboards, and draft publishable content—all without coordinating across teams. A homepage concept that previously required multi-team handoffs now takes about 15 minutes.
Renault Group, a global automaker with 98,000 employees across 36 countries, deployed the Celonis Process Intelligence Platform to eliminate inefficiencies in its Procure-to-Pay operations. By combining rapid wins in Accounts Payable with a DMAIC-driven transformation strategy, the company recovered €1 million within three months and €15 million in the first year.
Contextual AI is an enterprise AI platform company that specializes in production-ready Retrieval Augmented Generation systems for complex knowledge tasks. The company built its context engineering platform on Elasticsearch, using hybrid search combining BM25 and vector search to power accurate, scalable AI agents for enterprise customers. With this foundation, Contextual AI’s agents achieve over 90% accuracy on demanding production tasks—well above the 65–75% range typical of traditional RAG approaches.
Grupo Casas Bahia is one of Brazil’s largest omnichannel retailers, serving over 100 million customers through more than 1,000 stores and a national logistics network. The company deployed Databricks Agent Bricks with Meta’s Llama 3.3 70B model to automate the classification of customer reviews from six distinct channels. Monthly review classification jumped from 1,500 to 33,500, model accuracy reached 90%, and the company saves over 4,000 person-hours annually — equivalent to nearly R$480,000.
Yoodli is an AI-powered experiential learning platform that helps enterprise sales teams practice high-stakes conversations before they happen. By integrating Claude into its real-time roleplay engine, Yoodli delivers realistic AI personas that coach reps at scale — helping customers like Snowflake and Google Cloud achieve measurable performance gains.
GCash, the Philippines’ leading finance app serving nearly 100 million users, deployed Glean to replace fragmented, manual information discovery with a unified AI platform. The system stitches together knowledge from all data sources, enabling employees to find information instantly without interrupting colleagues. Employees now save 2—3 hours per week, with adoption rates exceeding 90% in some departments.
Figma is the collaborative design and development platform where teams create digital products, from initial concepts to shipped experiences. The company integrated Claude into Figma Make and Figma Sites, enabling designers, developers, and product managers to transform static mockups into fully functional, interactive prototypes and apps using natural language—without writing code. Claude Sonnet was the breakthrough model that made code generation reliable enough to ship the feature, and each subsequent model release has expanded what teams can build.
Datadog integrated OpenAI Codex into live PR review workflows, catching 22% of incidents that passed human review and enabling 1,000+ engineers with AI-powered system-level code analysis.
N26 deployed Claude via AWS Bedrock across 15+ internal use cases in its first year, automating up to 70% of tasks in targeted customer service processes and cutting manual processing by 50% across 24 European markets. New AI implementations now go from ideation to evaluation in 1–2 weeks.
Amazon BedrockLTM, a global technology consulting and digital solutions company operating across India and international markets, deployed Snowflake’s AI Data Cloud to unify fragmented HR systems and power predictive hiring models. By migrating legacy on-premises data to Snowflake and deploying ML models via Snowpark and Cortex AI, LTM predicts candidate onboarding probability at 80% accuracy 25–30 days before start dates, cuts total cost of ownership by 70%, and processes hiring data 10x faster.
The World Economic Forum deployed Salesforce Agentforce as EVA, an AI concierge for Davos 2026, resolving 75% of attendee inquiries instantly and generating personalised briefings for 3,000+ global leaders across 450+ sessions.
TaskUs is a leading outsourced digital services company providing next-generation customer experience (CX) for innovative global brands. To move beyond flat-file embedding storage and scaling limitations, TaskUs built TaskGPT—a proprietary GenAI platform—with Pinecone as the core vector database for semantic search, RAG-based knowledge retrieval, and client-specific recommendations. The result: a 20% reduction in average handle time and a 5% increase in customer satisfaction across client deployments.
Amazon BedrockQualcomm, the semiconductor company behind Snapdragon and a decade-long AI R&D leader, deployed Writer across marketing, legal, analytics, sales, and HR to accelerate time to market and standardize brand voice at scale. With Writer’s Knowledge Graph, AI agents, and Palmyra LLMs integrated directly into Microsoft Word and Outlook, teams across the company embedded AI into their core workflows. The result is 2,400 hours saved per month, 85% weekly active usage, and a 30–40% reduction in workload for individual contributors.
GC AI is a platform for in-house legal teams to research legal questions, review contracts, draft documents, and communicate legal guidance. More than 1,500 companies—including Zscaler, News Corp, and Nextdoor—use the platform, which uses Claude to power governed legal workflows that embed each team's playbooks, approved positions, and institutional knowledge. In a survey of 100+ active customers, in-house teams reported saving 14 hours per week on average, reducing outside counsel spend by 14%, and achieving 21% greater accuracy compared to general-purpose AI tools.
SoftBank Corp. is Japan’s largest telecommunications operator and a global technology investor with ambitions far beyond carrier services. Facing a bottleneck in scaling automation beyond early RPA deployments, SoftBank launched the ‘Digital Worker 4,000 Project’—a top-management-led initiative to automate cross-functional business processes using Automation Anywhere alongside Salesforce, Office365, and Google integrations. The effort redirected 4,500 FTE-equivalents of annual labor toward value-added work and generated 52,000 generative AI improvement proposals from employees in just ten days.
IONOS, a web hosting provider serving 6.6 million customers, consolidated over 150 data sources into Snowflake’s AI Data Cloud to create a unified customer intelligence platform. The company uses machine learning models and real-time streaming to identify churn risk, power next-best-offer recommendations, and resolve service issues proactively. The result is a 30% retention rate among customers who call to cancel and up to 2x conversion rate improvement from AI-driven upselling.
The Carlsberg Group, one of the world’s largest breweries with distribution across 150 countries, consolidated a fragmented six-tool software development environment onto GitHub Enterprise to eliminate developer context-switching and accelerate delivery. The company layered in GitHub Copilot for AI-assisted coding and GitHub Advanced Security to address pervasive secrets embedded in source code. The consolidation removed 30,000-plus security vulnerabilities and revealed 600 previously unknown secrets, while Copilot drove immediate productivity gains across the entire 200-person engineering organization.
loanDepot deployed Moveworks' AI assistant in Microsoft Teams to automate IT approvals, resolving 2,000 issues monthly and cutting turnaround from days to under 5 minutes.
Massey Services is a field services company providing pest prevention, termite protection, landscaping, and irrigation to residential and commercial customers, with 3,000+ team members and 2,800+ vehicles serving over 1 million customers. After a rigorous six-month evaluation of four vendors, Massey deployed Samsara’s AI Dash Cams, fleet telematics, and workforce apps across their fleet. The result: $1.3 million in annual fuel savings, a 35% reduction in at-fault accidents, and a DVIR completion rate that rose from 40% to over 90%.