How Suncoast Credit Union Cut Fraud Losses 75% with UiPath Agentic Automation

Suncoast Credit Union, Floridas largest credit union with 1.3M+ members, faced escalating fraud threats. Manual investigation processes could not keep pace with transaction volume or sophisticated tactics. Investigators manually reviewed outdated reports and thousands of checks daily — a slow process allowing suspicious activity to escape detection.

Suncoast deployed an end-to-end fraud detection workflow using UiPath Platform. Daily processes ingest X9 files from the Federal Reserve, extract transaction data, and apply detection rules. UiPath Document Understanding analyzes flagged items for irregularities while robots handle complete automation coverage.

Fraud losses dropped 75% over two years, $3.3M in fraud was prevented year-to-date, and 100% of check processing now has automated review coverage.