How Suncoast Credit Union Cut Fraud Losses 75% with UiPath Agentic Automation
Suncoast Credit Union deployed UiPath agentic automation for end-to-end fraud detection, reducing fraud losses 75% over two years, preventing $3.3M in fraud, and achieving 100% automated review coverage.
Impact
75%
Fraud Loss Reduction
$3.3M
Fraud Prevented YTD
100% automated
Review Coverage
Challenge
Manual fraud investigation could not keep pace with transaction volume. Investigators reviewed thousands of checks daily with outdated reports.
Solution
Deployed UiPath Platform with Document Understanding and Autopilot for end-to-end automated fraud detection, from Federal Reserve X9 file ingestion to suspicious check flagging.
Tools & Technologies
What Leaders Say
“UiPath innovation, flexibility, and partnership helped us modernize with trust and impact.”
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Full Story
Suncoast Credit Union, Floridas largest credit union with 1.3M+ members, faced escalating fraud threats. Manual investigation processes could not keep pace with transaction volume or sophisticated tactics. Investigators manually reviewed outdated reports and thousands of checks daily — a slow process allowing suspicious activity to escape detection.
Suncoast deployed an end-to-end fraud detection workflow using UiPath Platform. Daily processes ingest X9 files from the Federal Reserve, extract transaction data, and apply detection rules. UiPath Document Understanding analyzes flagged items for irregularities while robots handle complete automation coverage.
Fraud losses dropped 75% over two years, $3.3M in fraud was prevented year-to-date, and 100% of check processing now has automated review coverage.
AWS