How ManTech Cut IT Tier 1 Support Workload by 50% with Moveworks AI

ManTech provides advanced technology services to the U.S. federal government across defense, intelligence, and civilian sectors. Rapid growth in 2024 overwhelmed IT and HR support teams serving employees at secure facilities, client sites, and remote locations worldwide.

Scaling human support was not viable — the security and compliance requirements of federal contracting made it impossible to simply hire faster. ManTech needed to automate while maintaining strict government standards.

In July 2024, ManTech launched "Ask MANTECH," an AI assistant powered by Moveworks. Built with Agent Studio, the system integrates with 600+ policies and documents, deploys across Slack and Google Chat, and automates recurring requests like software provisioning, login issues, and onboarding workflows.

In its first year, Ask MANTECH handled 125,000+ employee conversations, reduced call center volume by 68%, cut login issues by 64%, and drove a 50% reduction in Tier 1 FTEs. Employee satisfaction reached 93%, and adoption exceeded 70% — remarkable for a government contractor environment.