How PwC Saves $150M with Microsoft 365 Copilot Across 200,000+ Employees
PwC deployed 200,000+ Microsoft 365 Copilot licenses across 136 countries, recording 40.8 million AI actions in six months and saving $150M in time plus $25M from platform consolidation.
Impact
$150 million
Time Savings from Copilot
$25 million
Platform Consolidation Savings
40.8 million
Copilot Actions (6 months)
200,000+
Copilot Licenses Deployed
Challenge
Organizational scale across 136 countries created silos, slowed change adoption, and hindered unified global collaboration.
Solution
Deployed 200,000+ Microsoft 365 Copilot licenses with custom agents in Copilot Studio for HR, IT, and research, migrating 15+ petabytes and 500,000+ mailboxes.
Tools & Technologies
What Leaders Say
“We are evolving into an AI first organization — embedding Microsoft 365 with Copilot so our people can spend more time advising clients and less time on administrative work.”
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Full Story
PwC, with 364,000+ employees across 136 countries, faced modernization pressures. Organizational scale created silos, slowed change adoption, and hindered unified global collaboration.
PwC deployed Microsoft 365 with Copilot enterprise-wide, migrating 15+ petabytes of data and 500,000+ mailboxes with country-specific configurations. Custom agents were built in Copilot Studio for HR, IT, and research support.
Results: $150 million in time savings from Copilot, $25 million from platform consolidation, 40.8 million Copilot actions in six months, and 90% of support tickets were usage questions rather than technical issues.
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