How SIXT Uses IBM Instana to Cut Problem Resolution Time by 70%
Global mobility provider SIXT deployed IBM Instana Observability across 170+ AWS accounts and 2,000+ services, reducing problem detection and resolution time by 70% and detecting availability anomalies 50% faster.
Impact
70%
Problem detection and resolution time decrease
50%
Faster anomaly detection
170+
AWS accounts monitored
2,000+
Services monitored
6,500+
Containers managed
9,000+
Monthly deployments
Challenge
SIXT operates 170+ AWS accounts with 2,000+ services, 6,500+ containers, and 9,000+ deployments, requiring end-to-end visibility for early problem detection, faster resolution, and deeper platform understanding across this complex cloud-native environment.
Solution
Implemented IBM Instana Observability with automatic discovery, end-to-end tracing, infrastructure-to-software correlation, and customizable dashboards, with planned OpenTelemetry integration for standardized telemetry across platforms.
Tools & Technologies
What Leaders Say
“Instana Observability works for us in many ways and supports our platform area mission to enable our engineering teams to build, run and operate their cloud-native products with the insight needed to troubleshoot issues and achieve speedy recovery.”
“By helping us detect, resolve and optimize our overall cloud and microservices environment, we're able to reduce bottlenecks in the system, reduce the turnaround time to resolve critical incidents and maintain good application performance.”
“Instana offers us end-to-end tracing, starting from a customer clicking a button down to a microservice processing requests asynchronously.”
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Full Story
SIXT, a global mobility services company offering vehicle rental, car sharing, ride hailing, and car subscriptions across 110+ countries, operates an exceptionally complex cloud-native infrastructure. With 170+ AWS accounts supporting 10 platforms, over 2,000 services, 6,500+ containers, and 9,000+ deployments, the organization needed robust observability to maintain service reliability and accelerate incident response.
The company implemented IBM Instana Observability to gain end-to-end visibility across their entire infrastructure. Instana's automatic discovery capabilities map applications and their relationships, while end-to-end tracing analyzes requests across services. The platform correlates infrastructure-to-software performance, providing customizable dashboards that give engineering teams the insight needed to troubleshoot issues and achieve rapid recovery.
The results were significant — SIXT achieved a 70% decrease in problem detection and resolution time and 50% faster detection of availability anomalies. The platform enabled successful cloud migration completion within schedule despite performance challenges, while managing thousands of software deployments monthly. SIXT is now planning OpenTelemetry standard integration across their programming frameworks to further improve visibility and control over service interactions.