RetailSales

How Shopify Scales AI-Powered Sidekick to Millions of Merchants with Claude on Vertex AI

SShopify

Shopify built Sidekick, an AI commerce assistant powered by Claude Sonnet on Google Vertex AI, enabling millions of merchants to reach their first sale in days instead of weeks.

Outcomes

< 24 hoursModel Upgrade Deployment
Days instead of weeksTime to First Sale
MillionsMerchants Served

Tools & Technologies

1GB
Google BigQuery
Serverless enterprise data warehouse for analytics
2C
Claude
Anthropic's AI assistant for analysis, writing, and reasoning tasks.
3GV
Google Vertex AI
Google Cloud unified ML platform for building, deploying, and scaling AI models and generative AI applications.

AI Categories

Data Platform
Business Intelligence
Developer Tools
Large Language Models
ML Platform

Challenge

Needed to support millions of merchants globally with personalized, always-available AI assistance at scale with high accuracy.

Solution

Built Sidekick AI commerce assistant powered by Claude Sonnet 4.5 on Google Vertex AI, with advanced reasoning and tool-calling for expert-level merchant guidance.

Full Story

Shopify needed to support millions of merchants globally with personalized, always-available AI assistance. The platform required a large language model capable of understanding merchant needs and delivering highly accurate results at scale.

Access 449+ AI use cases, 414+ tools, and adoption signal rankings.

Source

GOOGLE CLOUD
January 2025
Original case study ↗

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