Financial ServicesOperations

How Fiserv Avoids $10M in SLA Penalties with UiPath Enterprise AI Automation

FFiserv

Fiserv built safe, scalable AI automation on UiPath Platform with built-in governance, avoiding $10M in SLA penalties and onboarding 20,000+ QSR locations on schedule.

Outcomes

$10MSLA Penalties Avoided
20,000+QSR Locations Onboarded

Tools & Technologies

1UP
UiPath Platform
Enterprise automation platform with AI agents, document understanding, and RPA capabilities

AI Categories

Workflow Automation
Agentic Management

Challenge

Needed to scale AI enterprise-wide while maintaining strict governance, compliance, and risk standards across all automation.

Solution

Deployed UiPath Platform with built-in explainability, traceability, PII filtering, and prompt-injection guardrails, enabling governed AI agent automation.

Full Story

Fiserv needed to scale AI enterprise-wide while maintaining strict governance, compliance, and risk standards. The company required a platform enabling teams across the organization to build automation with solutions that were explainable, traceable, and production-ready.

Access 455+ AI use cases, 427+ tools, and adoption signal rankings.

Source

UIPATH
June 2025
Original case study ↗

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