How Everpure Boosted Employee Satisfaction by 39 Points with Glean Enterprise Search

Everpure operates as a software and technology company with teams spanning engineering, legal, customer success, and content — functions that each depend on fast access to different types of institutional knowledge. As remote work expanded, the cost of finding the right information at the right moment increased: support engineers were spending up to an hour digging through Jira, GitHub, and internal wikis to resolve technical issues, legal teams faced delays verifying compliance documents, and customer-facing employees had to check multiple sources manually for product and pricing information.

The underlying problem was not a shortage of documentation — it was discoverability across fragmented systems. The company needed a solution that could surface answers instantly across all its tools, maintain permission-aware access controls, and require no meaningful training curve for employees already stretched across remote workflows.

Everpure deployed Glean as its enterprise AI layer, connecting it to the tools employees already used — Jira, GitHub, and internal wikis — so that search and AI-powered answers became available in one place with source attribution. Glean’s no-code application builder enabled employees to create custom AI tools without engineering support, including an executive writing assistant and automated content generation workflow. Glean Protect enforced existing permissions throughout, ensuring sensitive data stayed appropriately scoped.

The measurable impact was immediate. Searches that had previously consumed 30 or more minutes were resolved in seconds, reclaiming substantial time across engineering, legal, and support functions. Employees built production GenAI applications in as little as five minutes — a capability that previously required significant engineering involvement. The most striking signal came from employee experience: employee satisfaction scores rose by 39 points following the Glean deployment, reflecting a qualitative shift in how employees related to their tools and workflows.

Everpure’s deployment illustrates how enterprise AI adoption at the team level — anchored in tools people already use rather than replacing them — delivers disproportionate satisfaction gains alongside the expected efficiency improvements. The combination of instant knowledge access, permission-safe scaling, and self-serve AI application creation made Glean a productivity multiplier across every function the company deployed it in.