How Pure Storage Boosts Employee Satisfaction by 39 Points with Glean

Pure Storage builds the storage infrastructure that powers some of the most demanding enterprise computing environments in the world. Its 5,000-plus employees — spread across engineering, legal, customer support, and communications — depend on fast access to a constantly expanding body of technical documentation, compliance policies, product specifications, and institutional knowledge. As the company scaled and more employees shifted to remote work, the cost of slow information retrieval became harder to ignore.

Before Glean, finding a straightforward answer could take a frustratingly long time. Support engineers routinely spent up to an hour digging through Jira tickets, GitHub repositories, and internal wikis before they could resolve a technical issue. Legal teams faced delays when verifying policies or compliance documents, often unable to pinpoint the authoritative source quickly. Customer-facing employees needed real-time pricing and product details but had to manually check multiple systems. The problem was not that the information did not exist — it was that no single tool could surface it reliably across all the places it lived.

Pure Storage selected Glean for its ability to connect heterogeneous enterprise systems into a unified, permissions-aware search experience without adding IT overhead or requiring extensive employee retraining. Glean Assistant integrated directly with Jira, GitHub, and internal wikis, surfacing answers with source attribution so employees could trust and verify what they found. A key selling point was Glean’s security model: the platform enforces existing access permissions, ensuring employees can only retrieve information they are authorized to see — a requirement for a company handling sensitive enterprise customer data.

The adoption extended well beyond passive search. Pure Storage employees used Glean’s no-code application builder to create custom GenAI tools in as little as 5 minutes — including an executive writing assistant and automated content generation workflows. This meant that teams with no engineering background could prototype and deploy AI-powered tools tailored to their specific workflows, without waiting for IT cycles.

The measurable outcomes reflect a meaningful change in daily work quality. Employees save more than 30 minutes per search interaction, and the engineering and legal teams that previously suffered the most from fragmented knowledge access now resolve queries in seconds. The cumulative effect shows up in a 39-point increase in employee satisfaction scores — a signal that faster access to accurate information has a direct, human impact on how people experience their jobs. For Pure Storage, Glean has become not just a search upgrade but a platform for broader AI capability-building across the workforce.