How The Adecco Group Uses Agentforce to Accelerate Hiring Across 60+ Countries

The Adecco Group is the world's leading talent, technology, and advisory company, with a global recruiting operation that processes 300 million applications a year across more than 60 countries. Employers come to Adecco expecting qualified candidate short lists in hours, not days, and speed at that scale is the company's primary competitive lever.

Before the rollout, manual campaign prep and fragmented data were slowing recruiters and limiting how many candidates each recruiter could engage with personally. Candidate and client information lived in 60+ regional systems, making it hard to surface the best matches quickly or measure recruiter performance across regions. Marketing campaigns generated strong interest, but converting that interest into placed candidates required time-consuming manual outreach that didn't scale to global hiring volumes.

Adecco unified its global candidate and client data into Salesforce Data Cloud, then embedded Agentforce across the recruiting lifecycle. AI agents now engage one-to-one with every opted-in applicant the moment they apply, capturing key details and surfacing top matches so recruiters can prioritize the strongest fits. The same agents capture job details from inbound calls and emails, automatically generate interview questions, draft outreach campaigns, and produce ranked candidate short lists in minutes instead of hours. Real-time global KPIs sit on top of the unified data layer, giving regional leaders visibility into pipeline and placement velocity in every market simultaneously.

The metric that matters most to clients: candidates prescreened by Agentforce are twice as likely to be hired than those who go through the traditional path. End-to-end hiring time dropped 28%, and job campaign preparation time fell by 93%. Adecco connected 60+ regional systems through Data Cloud, eliminating the data silos that had previously made cross-region matching impossible.

The shift turns Adecco from a high-touch recruiting service into a true agentic enterprise, where every applicant gets a personalized AI-assisted first interaction and every recruiter operates on a unified data layer. The next step is expanding agent coverage into client-facing workflows, deepening the same automation pattern that already runs the candidate side.