How MIMIT Health Uses Agentforce Health to Onboard Patients in Under 10 Minutes

MIMIT Health is a Chicago-area multispecialty physician group offering minimally invasive procedures, regenerative therapies, and primary care. As the practice grew, the rigidity of its electronic health record systems made it harder for clinicians to see a complete picture of each patient, and administrative work crowded out clinical work.

Records were scattered across multiple systems with no unified patient view. Onboarding a new patient required staff to manually gather information across platforms, validate insurance, schedule visits, and field repeated questions during the intake window. Procedure approvals moved slowly because the data needed to justify and route them sat in different places. Care teams collaborated over fragmented channels, meaning context about a patient's status was often unavailable to whoever was answering the question.

MIMIT rebuilt its operating model with Salesforce Agentforce Health at the center. Data Cloud unifies patient data across the practice's source systems into a real-time, complete profile that providers and staff see live. Agentforce handles the patient-facing intake conversation: capturing details, validating insurance, scheduling visits, and answering routine questions before a human steps in. Slack acts as the connective tissue for care teams, automatically routing context and next-step actions tied to each patient's milestones. Prompt-based workflows automate clinical charting, accelerate procedure approvals, and summarize patient records so staff can move faster between encounters.

The results are pronounced for a clinical operation. Patient onboarding now completes in under 10 minutes with AI agents handling the intake conversation. Customer satisfaction (CSAT) for agentic self-service rose 30%, and overall staff productivity gained 30% from working off unified data. MIMIT reports a 459% ROI on Agentforce Health within three months — a number worth attention because it captures both administrative cost reduction and the revenue impact of faster patient throughput.

MIMIT is now extending Agentforce in Slack into more clinical workflows, automating referrals and downstream coordination so the same model that runs intake also runs the connective work between specialties.