How Super.com Saves 1,500+ Hours Monthly and Onboards 20% Faster with Glean
Super.com, a savings and financial services app trusted by over 5 million customers, deployed Glean to solve the knowledge fragmentation that accompanied rapid company growth. By connecting all of Super.com’s tools into a single AI-powered search hub and building a culture of “Glean it” self-service, the company now saves 1,500+ hours monthly, onboards new hires 20% faster, and has realized a 17x return on investment from time saved.
Impact
1,500+
Hours saved monthly
20%
Onboarding time reduction
17x
Return on investment
20 minutes
Daily time saved per employee
Challenge
Super.com’s rapid growth scattered knowledge across multiple platforms, and its transition to a written documentation culture — while necessary for scale — forced employees to search tool after tool to find critical information, leading to wasted time, duplicated effort, and slower onboarding for new hires.
Solution
Super.com deployed Glean to connect all of its tools into a unified AI-powered knowledge hub, enabling employees to find information from any source through a single search interface, and reinforced adoption by establishing “Glean it” as the company’s default self-service knowledge behavior.
Tools & Technologies
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Full Story
Super.com was built to help everyday Americans save money, access credit, and get more from their finances. The app serves over 5 million customers and has helped them collectively save more than $150 million. Internally, the company grew quickly — and with that growth came a knowledge management challenge that is familiar to any fast-scaling organization.
Early on, Super.com relied on meetings as the primary way to share knowledge. As the team scaled, that approach became unsustainable. Leadership shifted the company toward a written culture — documenting decisions, processes, and context instead of transmitting everything verbally. The shift improved transparency, but created a new problem: employees now had to search across multiple tools to find what they needed. With knowledge scattered across Slack, wikis, Google Drive, and other systems, finding a specific document or past decision required checking platform after platform. Time was wasted. Efforts were duplicated. And the friction compounded with each new hire.
Super.com deployed Glean to connect all of its existing tools into a single, centralized knowledge hub. Glean’s AI-powered search indexes across every connected system, allowing employees to query the full company knowledge base from one interface. Rather than choosing which tool to search first, employees simply ask Glean and get a relevant answer drawn from wherever the information lives. The company formalized this into a cultural norm: when someone has a question, the default response is “Glean it.”
The impact on everyday productivity was immediate and measurable. Employees found information an average of 20 minutes faster per day — a gain that accumulated to more than 1,500 hours saved across the organization every month. New hires benefited disproportionately: Glean’s Org Chart feature helped them understand team structures, ongoing projects, and key contacts from day one, cutting onboarding time by 20 percent. The overall return on investment from time saved came to 17x, making Glean one of the highest-return productivity investments in the company’s stack.
Super.com is now expanding its use of Glean into AI-powered capabilities including Glean Chat and AI-generated answers, deepening the platform’s role in how the company surfaces knowledge and supports decision-making. For a fintech company that competes on speed and user trust, an organization where everyone can find what they need in seconds is a meaningful operational advantage — and the foundation for a more informed, autonomous workforce as the company continues to grow.
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