How Super.com Saves 1,500+ Hours Monthly and Onboards 20% Faster with Glean

Super.com was built to help everyday Americans save money, access credit, and get more from their finances. The app serves over 5 million customers and has helped them collectively save more than $150 million. Internally, the company grew quickly — and with that growth came a knowledge management challenge that is familiar to any fast-scaling organization.

Early on, Super.com relied on meetings as the primary way to share knowledge. As the team scaled, that approach became unsustainable. Leadership shifted the company toward a written culture — documenting decisions, processes, and context instead of transmitting everything verbally. The shift improved transparency, but created a new problem: employees now had to search across multiple tools to find what they needed. With knowledge scattered across Slack, wikis, Google Drive, and other systems, finding a specific document or past decision required checking platform after platform. Time was wasted. Efforts were duplicated. And the friction compounded with each new hire.

Super.com deployed Glean to connect all of its existing tools into a single, centralized knowledge hub. Glean’s AI-powered search indexes across every connected system, allowing employees to query the full company knowledge base from one interface. Rather than choosing which tool to search first, employees simply ask Glean and get a relevant answer drawn from wherever the information lives. The company formalized this into a cultural norm: when someone has a question, the default response is “Glean it.”

The impact on everyday productivity was immediate and measurable. Employees found information an average of 20 minutes faster per day — a gain that accumulated to more than 1,500 hours saved across the organization every month. New hires benefited disproportionately: Glean’s Org Chart feature helped them understand team structures, ongoing projects, and key contacts from day one, cutting onboarding time by 20 percent. The overall return on investment from time saved came to 17x, making Glean one of the highest-return productivity investments in the company’s stack.

Super.com is now expanding its use of Glean into AI-powered capabilities including Glean Chat and AI-generated answers, deepening the platform’s role in how the company surfaces knowledge and supports decision-making. For a fintech company that competes on speed and user trust, an organization where everyone can find what they need in seconds is a meaningful operational advantage — and the foundation for a more informed, autonomous workforce as the company continues to grow.