How Webflow Saves 300+ Hours a Month by Unifying Knowledge Search with Glean

Webflow built its business on the idea that building for the web should not require writing code. As the company grew rapidly, it accumulated the knowledge sprawl that comes with scale: multiple documentation systems, an ever-expanding Slack history, Atlassian wikis, Google Drive folders, and customer-facing tools like Zendesk — each holding pieces of organizational knowledge with no unified way to search across them.

The result was a familiar pattern. Employees who needed an answer — a policy, a past decision, a ticket resolution — had to manually check system after system, often without finding what they were looking for on the first try. New hires were particularly affected, relying on tenured colleagues to locate key onboarding resources rather than finding them independently. For support teams, resolving tickets required stitching together context from Slack threads, Zendesk history, and Jira issues in sequence, slowing down resolution times and frustrating customers waiting on answers.

Webflow deployed Glean and connected it to more than 20 of its core business tools. Glean’s indexing layer created a unified search corpus across all connected systems, so employees could query the full knowledge base from a single interface regardless of where the information was stored. Support teams could pull relevant context from Slack, Zendesk, and Jira in one search. New hires could find onboarding materials independently. IT teams gained better visibility into document permissions as a secondary benefit, helping tighten security governance across the knowledge base.

The impact was measurable and immediate. Webflow employees collectively save more than 300 hours every month through faster knowledge retrieval — time previously spent manually hunting across disconnected systems. The platform achieved 65 percent active employee adoption, indicating consistent daily use rather than occasional searches. The onboarding improvement alone shifted new hires from reliance on colleagues toward independent knowledge discovery, reducing the load on senior employees and accelerating time-to-productivity.

For Webflow, Glean has become the default layer through which employees interact with the company’s collective knowledge. As the business continues to grow and the knowledge base expands across more tools and more contributors, having a single search interface that stays current across all connected systems means the productivity benefit compounds rather than erodes with scale.