How CMCC Foundation Uses Make to Cut HR Errors 65% and Speed Purchasing 85%

CMCC Foundation, a European climate research nonprofit, faced a critical challenge during its 2024 reorganization: data silos across MongoDB, JotForm, SAP S/4HANA, and Monday.com created fragile, interdependent workflows managed manually through Excel and email. Changes in one department risked breaking processes elsewhere with no visibility.

The IT team deployed Make's automation platform to unify data flows across all systems. Automations captured inputs from JotForm, routed them through MongoDB, triggered SAP procurement workflows, and updated Monday.com boards — all without manual intervention.

To manage the complexity of 250+ interconnected scenarios, they adopted Make Grid, a visual dependency mapper that shows which workflows are affected before any change is made. What would have taken days of manual review now takes minutes.

Results were immediate: HR data entry errors dropped 65%, HR-related email traffic fell 50%, purchase request entries became 85% faster, purchasing errors fell 78%, status-check calls dropped 60%, and time identifying workflow dependencies halved.