How CMCC Foundation Uses Make to Cut HR Errors 65% and Speed Purchasing 85%

CMCC Foundation automated fragmented data workflows across MongoDB, SAP, and Monday.com using Make, cutting HR data entry errors by 65% and purchase request time by 85% during a major reorganization.

Impact

65%

HR data entry error reduction

50%

HR-related email traffic reduction

85%

Purchase request entry speed improvement

78%

Purchasing data entry error reduction

60%

Reduction in status-check calls

50% less

Time identifying workflow dependencies

Challenge

A major reorganization exposed fragile manual workflows across disconnected systems, with no visibility into how changes in one area would cascade through 250+ interdependent processes.

Solution

Deployed Make to automate data flows across MongoDB, JotForm, SAP S/4HANA, and Monday.com, with Make Grid providing visual dependency mapping across all scenarios.

Tools & Technologies

What Leaders Say

Make brought flexibility, a user-friendly no-code interface, and outstanding support, significantly expanding what we can do.

Giuseppe Amaranto, IT Specialist

Make Grid shows us which workflows are affected when something changes...checking 250+ scenarios manually would take days.

Saul Semeraro, IT Support Specialist
Get the full story.

Sign up to read complete case studies, access detailed metrics, and unlock all use cases.

Full Story

CMCC Foundation, a European climate research nonprofit, faced a critical challenge during its 2024 reorganization: data silos across MongoDB, JotForm, SAP S/4HANA, and Monday.com created fragile, interdependent workflows managed manually through Excel and email. Changes in one department risked breaking processes elsewhere with no visibility.

The IT team deployed Make's automation platform to unify data flows across all systems. Automations captured inputs from JotForm, routed them through MongoDB, triggered SAP procurement workflows, and updated Monday.com boards — all without manual intervention.

To manage the complexity of 250+ interconnected scenarios, they adopted Make Grid, a visual dependency mapper that shows which workflows are affected before any change is made. What would have taken days of manual review now takes minutes.

Results were immediate: HR data entry errors dropped 65%, HR-related email traffic fell 50%, purchase request entries became 85% faster, purchasing errors fell 78%, status-check calls dropped 60%, and time identifying workflow dependencies halved.

Similar Cases

UN
United Network for Organ Sharing (UNOS)
132
average organ transplants in the u.s. per day

The United Network for Organ Sharing (UNOS) leverages the ServiceNow AI Platform to coordinate thousands of organ transplants across the U.S. every year. By centralizing case management, enabling self-service portals, and deploying AI-powered IT operations, UNOS has quadrupled its case management capacity while managing nearly 300,000 support cases since 2018. The platform helps UNOS fulfill its 24/7 mission of saving lives with greater speed, accuracy, and efficiency.

NonprofitSAServiceNow AI PlatformCSCustomer Service Management (CSM)
G
Globant
30,000+
employees empowered to build automations

Globant democratized automation across 30,000+ employees using Make, enabling non-technical teams to independently build solutions worth hundreds of thousands of euros in engineering time while freeing technical staff for complex work.

Professional ServicesMMake
C
ChargeGuru
6 weeks
migration completed

ChargeGuru merged two legacy EV charging platforms into a single system in 6 weeks using Make, compressing typical 3-month delivery cycles to 2-day turnarounds and enabling non-technical teams to build independently.

TechnologyMMake
A
AUDITSU
£200,000
pre-seed funding secured

AUDITSU's founder built an 18-scenario AI-powered go-to-market system in Make that replaced a 10-person sales team, secured £200,000 in pre-seed funding, and processes thousands of leads automatically 24/7.

SoftwareMMakeOOpenAI
S
Sommo
500–800
additional leads generated monthly

Sommo built an AI-powered SRS generator in Make in a single day, generating 500–800 additional leads per month and achieving a 5x increase in active website users.

SoftwareMMakeOOpenAI