How Intermountain Health Reduces Clinician Burnout 27% with Microsoft Dragon Copilot

Intermountain Health faced significant clinician burnout and administrative overload. Physicians spent excessive time completing charts rather than engaging with patients. Existing documentation solutions failed to meaningfully reduce cognitive and administrative burden.

Intermountain implemented Microsoft Dragon Copilot, an AI assistant integrated directly with Epic EHR. The tool captures multiparty conversations in real time and generates accurate, specialty-specific clinical notes. Accenture supported deployment with adoption strategy, workflow optimization, and training (894 clinicians in-person, 496 online).

Over 2,500 active clinician users achieved a 27% reduction in time spent on notes per appointment. Clinicians reported reclaiming personal time and extending their careers.