What AI tools did Intermountain Health use?

Intermountain Health used Microsoft Dragon Copilot in this implementation within the Healthcare sector.

What business function does this AI use case address?

This use case focuses on Research & Development, demonstrating how AI can drive impact in that area.

HealthcareResearch & Development

How Intermountain Health Reduces Clinician Burnout 27% with Microsoft Dragon Copilot

Intermountain Health Source: MICROSOFT ↗March 2026

Intermountain Health deployed Microsoft Dragon Copilot to 2,500+ clinicians, reducing time spent on notes by 27% per appointment and fighting clinician burnout with AI-generated clinical documentation.

Impact

27% per appointment

Note Time Reduction

2,500+

Active Clinician Users

Challenge

Clinician burnout from excessive chart completion. Existing documentation tools failed to reduce administrative burden affecting work-life balance.

Solution

Deployed Microsoft Dragon Copilot integrated with Epic EHR for AI-powered real-time clinical documentation with specialty-specific note generation.

Tools & Technologies

Microsoft Dragon Copilot Healthcare & Life Sciences

What Leaders Say

“Our people love it. I think I can serve my patients for a few more years.”
Tamara Moores Todd, MD, Chief Health Informatics Officer, Intermountain Health

Get the full context.

Full Story

Intermountain Health faced significant clinician burnout and administrative overload. Physicians spent excessive time completing charts rather than engaging with patients. Existing documentation solutions failed to meaningfully reduce cognitive and administrative burden.

Intermountain implemented Microsoft Dragon Copilot, an AI assistant integrated directly with Epic EHR. The tool captures multiparty conversations in real time and generates accurate, specialty-specific clinical notes. Accenture supported deployment with adoption strategy, workflow optimization, and training (894 clinicians in-person, 496 online).

Over 2,500 active clinician users achieved a 27% reduction in time spent on notes per appointment. Clinicians reported reclaiming personal time and extending their careers.

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