How GCash Uses Glean to Save Employees 2-3 Hours Weekly

GCash is the dominant finance super-app in the Philippines, serving nearly 100 million users with payment, savings, insurance, and investment products. Operating at that scale demands fast, accurate access to institutional knowledge across compliance, operations, engineering, and customer-facing teams. As the company grew, the gap between how fast the business moved and how quickly employees could find information became a structural bottleneck.

Without a centralized intranet, locating information was manual and slow. Workers regularly interrupted their own workflows—and those of colleagues—to track down answers scattered across disconnected applications. For compliance teams, this was especially costly: staying current with the standards of multiple regulatory bodies required constant manual effort with no single system capable of surfacing the right context at the right moment.

GCash selected Glean as its unified Work AI platform. Glean Search provided a comprehensive index across all enterprise data sources, giving every team a single place to query company knowledge. Agent Builder extended GCash’s existing citizen developer program into the AI layer, empowering employees to create customized AI agents using natural language. The compliance department became an early showcase: for the first time, it could index and stay current with regulatory standards from every governing body in one place.

Today, Glean saves GCash employees 2—3 hours per week, and adoption has exceeded 90% in some departments—driven largely by word-of-mouth from employees who experienced the productivity gain firsthand. The compliance department, which faces the most complex information retrieval demands, became one of the platform’s strongest internal advocates.

GCash’s ambition extends well beyond search. The company plans to deploy at least one customized AI agent for every business unit, using Glean to automate administrative work and redirect human effort toward higher-value, judgment-intensive tasks. For a company processing financial transactions for 100 million people, that trajectory positions Glean not as a productivity add-on but as foundational infrastructure for how work gets done.