How AI is transforming technology companies by accelerating software development, improving products, and driving innovation.
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Use Cases (79)
Pfizer achieved a 93% database reduction and 20% cost avoidance by migrating their global SAP environment to S/4HANA on IBM Power10 infrastructure.
BambooHR built an AI-powered HR assistant using Cohere's Embed and Rerank models to answer employee questions accurately, saving HR teams thousands of hours while handling sensitive data securely.
Classmethod, a leading Japanese cloud integrator, deployed Claude Code across its engineering teams to address chronic developer shortages. The tool automated code generation, review, and testing workflows, reducing development time by up to 90% on specific tasks and cutting code review time by 80%.
Confluent, a data streaming platform company with 2,000+ employees and 4,000+ customers, deployed Glean to solve the knowledge fragmentation that came with rapid growth from 250 to 2,000+ employees across 20+ systems. Glean indexed the company's full tool stack — Slack, Salesforce, Confluence, and more — enabling instant knowledge retrieval across all teams. The result: 15,000+ hours saved monthly, a 13% increase in support team satisfaction, and over 70% employee adoption.
Lusha is a B2B sales intelligence platform with 1.5 million users and a database of over 200 million business contacts. By deploying Elasticsearch as both a full-text search engine and a vector database for AI-powered lead recommendations, Lusha helps customers generate 300% more leads, achieve conversion rates up to 10x higher, and realize return on investment of up to 1,000%.
Nextdoor, the neighborhood social network, deployed Glean as a unified Work AI layer embedded directly into the tools employees already use. Rather than mandating adoption, the team built a self-reinforcing learning loop of Slack channels, live office hours, and quick-win storytelling that turned early experimentation into company-wide AI habits — with engineering productivity gains of 2–3x and RevOps workflows shrinking from hours to minutes.
Apollo integrated Claude 3.5 Haiku into its sales engagement platform to power intelligent, personalized messaging and prospect research at scale. The AI-driven features help sales teams write highly effective outreach without requiring technical expertise, generating over 5 million Claude-powered messaging actions per month. Customers using Claude-powered messaging saw a 35% boost in meeting bookings and a 15% increase in retention rates.
Hostinger partnered with Anthropic to build Hostinger Horizons, an AI-powered platform that converts natural language prompts into complete, functional websites and applications. The solution eliminates the steep learning curve of traditional web builders, enabling non-technical users to create professional online presences in minutes instead of days.
Postman selected Claude Opus 4.6 as the default model for Agent Mode, saving developers up to 1,150 hours per year and nearly $1M annually for a 10-person team in API development automation.
Amazon BedrockDraftwise, an AI-powered contract drafting and negotiation platform, built its Smart Draft product on Cohere’s Command, Embed, and Rerank models to enable semantic search and AI-generated contract language grounded in clients’ own document libraries. The system delivered a 30% improvement in search result quality and tripled API usage within a single quarter.
Zapier deployed Claude Enterprise and Claude Code company-wide, achieving 89% AI adoption across all employees — the highest adoption rate in company history. The automation platform now runs 800+ internal AI agents and saw 10x year-over-year growth in Anthropic app usage. Adoption began grassroots before a formal rollout.
Attention built an AI-powered sales platform using Claude as its core reasoning engine, automating post-call admin work and delivering actionable sales intelligence at scale. By replacing manual CRM updates, follow-up emails, and coaching reviews with Claude-driven agents, Attention has saved over 1.6 million hours of admin work. Customers report up to 40% improvements in win rates thanks to AI outputs accurate enough to trust in live deals.
Beamy, a French technology scale-up, built its AI-driven Business Transformation Platform on Google Cloud—using Vertex AI, BigQuery, Cloud Run, and Looker—to give enterprises visibility into how employees actually use applications across their IT landscape. Deployed at organizations like Veolia, the platform uncovered 6,000+ applications beyond official IT inventories and helped prioritize over 1,000 AI initiatives based on real usage patterns.
Yoodli is an AI-powered experiential learning platform that helps enterprise sales teams practice high-stakes conversations before they happen. By integrating Claude into its real-time roleplay engine, Yoodli delivers realistic AI personas that coach reps at scale — helping customers like Snowflake and Google Cloud achieve measurable performance gains.
1up, a sales knowledge automation platform, integrated Pinecone's vector database to power a RAG-based system that delivers real-time, highly accurate answers to complex sales queries. The solution replaced a slow, home-grown embedding system and achieved 10x faster response generation for RFPs and compliance questionnaires. Sales reps can now handle high volumes of queries with confidence, reducing reliance on colleagues and accelerating the go-to-market process.
AWSAsana built AI Teammates — autonomous agents powered by Claude Opus 4.6 — that work alongside human teams within existing Asana workflows. The agents handle campaign brief drafting, launch tracking, compliance review, and HR triage, compressing brief review cycles from multiple days down to approximately 15 minutes. A multi-agent architecture routes tasks to specialized subagents optimized for speed or reasoning.
Attentive, an AI-powered marketing platform serving over 8,000 global brands, deployed Writer across its marketing team to address brand consistency and content production speed at scale. By embedding Writer’s rewrite, voice, recaps, and style guide features into daily workflows, the team reduced content creation from months to a single week for comparable output. The result was measurably faster time to market and a standardized brand voice across global teams.
monday Service implemented an eval-driven development framework using LangSmith and LangGraph to build and monitor customer-facing AI service agents, achieving 8.7x faster evaluation cycles for IT, HR, and Legal support workflows.
Fifth Dimension, a UK-based AI analytics company serving the real estate industry, migrated to Google Cloud to overcome critical infrastructure bottlenecks. By adopting Vertex AI, Cloud Run, and serverless architecture, the company achieved 50x processing scalability, 6x revenue growth, and a 30% reduction in infrastructure costs — all within a rapid growth trajectory from founding in 2023 to global scale by 2025.
CustomGPT.ai built a RAG-as-a-Service platform on Pinecone storing over 400M vectors, achieving sub-20ms query latency and the #1 ranking in an independent RAG accuracy benchmark.
Pinterest built an AI-powered discovery engine on AWS processing 18TB daily, delivering 10 million AI recommendations per second across 10,000+ GPU instances, driving 17% revenue growth and 70% AI-driven discovery.
Amazon EKSAmazon SageMakerDatabricks is a global data and AI platform serving over 10,000 customers, including 60% of the Fortune 500, and quadrupled its workforce in three years. Facing an overloaded service desk across 8,000+ employees and 75+ internal tools, the company deployed R2DB, an agentic AI assistant built on the Moveworks platform, to handle IT and HR support at scale. R2DB now deflects 73% of tickets, delivers 3,500+ weekly answers, and has driven $1.5M in staffing cost avoidance—while employee IT satisfaction doubled.
Salesforce, the world’s leading CRM company, deployed Writer across more than 3,000 employees spanning marketing, communications, product, and customer success. Using Writer’s AI Studio no-code builder and Knowledge Graph RAG, teams create and launch custom agents in minutes without engineering support. Users report a 20% productivity gain—equivalent to reclaiming one full workday per week—with 78% saying the platform positively affects their daily work.
Sentry is a software monitoring platform that ingests billions of events daily, giving development teams deep context to debug production issues. After deploying Claude for root cause analysis through their Seer agent, Sentry extended the workflow using Claude Managed Agents to generate merge-ready pull requests automatically — closing the loop from detection to fix without custom agent infrastructure. The result: over 1 million root cause analyses processed annually and reviews on over 600,000 pull requests each month, shipped by a single engineer in weeks instead of months.
Conrad Electronic used Celonis Process Intelligence to scale process mining across its entire business, doubling Order Management automation, increasing order-block-processing from 40% to 90%, and realising over €10M in value over three years.
Pure Storage, a Santa Clara-based enterprise data storage company, deployed Glean to unify knowledge access across Jira, GitHub, and internal wikis for teams spanning engineering, legal, and customer support. The AI-powered search platform cuts information-retrieval time by more than 30 minutes per search and enables employees to build custom GenAI applications in as little as 5 minutes, while boosting overall employee satisfaction scores by 39 points.
Notion, the connected workspace platform used by millions worldwide, integrated Cohere Rerank into its search pipeline to power Notion AI’s search accuracy across multilingual enterprise workspaces. Every search and Notion AI interaction now routes through Cohere Rerank, delivering dramatically improved relevance while cutting the cost and complexity of embedding-based retrieval for smaller workspaces.
Delphi is an AI platform that enables coaches, creators, and experts to deploy interactive “Digital Minds”—always-on conversational agents trained on their unique content. Scaling from proof of concept to a commercial platform with thousands of customers required a vector database that could support millions of isolated namespaces, billions of vectors, and sub-second retrieval under variable load. Delphi selected Pinecone, achieving P95 query latency of 100ms and keeping retrieval under 30% of total response time—freeing the engineering team to build product rather than manage infrastructure.
Lindy's AI agent platform is built on Claude, enabling 10x customer growth, 72% reduction in time-to-qualified-lead, and handling 70%+ of routine support tickets.
WP Engine, the leading WordPress hosting platform serving more than 1.5 million users across 200,000 websites in 150+ countries, deployed Elastic’s Search AI Platform alongside Google Cloud Vertex AI and Gemini to build Smart Search AI and enable retrieval-augmented generation (RAG) capabilities for its customers. The integration allows WP Engine to deliver natural language search, context-aware product recommendations, and AI-powered chatbots to website owners without requiring them to stitch together multiple vendors. Response times dropped to as low as five milliseconds, and the platform handled traffic spikes from hundreds of thousands to tens of millions of queries per minute with zero downtime.
Terminal X is a vertical AI platform for institutional investors that acts as a 24/7 research agent, processing millions of financial documents for hedge funds, asset managers, and private equity firms. By rebuilding its retrieval architecture on Pinecone’s vector database, Terminal X improved F1 retrieval accuracy from 0.68 to 0.91, cut average latency by over 35%, and doubled deployment velocity. Users now save approximately three hours per day, and investment memo preparation dropped from two days to half a day.
Apna, India’s largest jobs and professional networking platform with 50 million registered users and 600,000 employers, built its candidate search and AI job matching infrastructure on Elasticsearch running on Elastic Cloud on Google Cloud. Semantic search capabilities allow employers to find candidates by intent—not just keywords—while AI algorithms analyze candidate profiles to surface the most relevant matches. The result: a 20% increase in employers paying for premium access, 20% higher platform team productivity, and a 50% improvement in employee productivity.
OpenTable deployed Salesforce Agentforce across restaurant and diner support channels, autonomously resolving 70% of inquiries and handling 73% of restaurant web queries within 3 weeks — projected to resolve 180,000 cases annually.
Remote is a global HR and employer-of-record platform with more than 1,800 employees that helps companies hire, manage, and pay workers across borders. To scale operations without proportional headcount growth, Remote built a company-wide automation program using Zapier, including an AI-powered help desk that automatically resolves more than a quarter of all IT support tickets. The result is 6,659 workdays saved monthly and $500,000 in avoided hiring costs.
Sommo built an AI-powered SRS generator in Make in a single day, generating 500–800 additional leads per month and achieving a 5x increase in active website users.
AUDITSU's founder built an 18-scenario AI-powered go-to-market system in Make that replaced a 10-person sales team, secured £200,000 in pre-seed funding, and processes thousands of leads automatically 24/7.
reMarkable built two Agentforce-powered AI agents — 'Mark' for customer support and 'Saga' for internal IT help — autonomously resolving 35% of inbound support cases and significantly reducing IT team workload, enabling the company to scale without proportional headcount growth.
TRY, Norway's largest creative agency group with 400+ professionals, deployed Claude Enterprise as an enterprise-wide AI platform across creative, strategy, and technical teams. The implementation drove a 30% reduction in time spent on routine tasks and a 40% acceleration in proposal development. Over 50 use cases have been deployed across the organization's six business units.
ZoomInfo, a B2B go-to-market intelligence platform with hundreds of millions of professional contact records, needed a vector database to power real-time personalized contact recommendations for sales and marketing teams. The company deployed Pinecone’s serverless vector database with Dedicated Read Nodes to run semantic search over 390 million contact embeddings with sub-second latency. The result was a 50% increase in user engagement, a 2x improvement in recommendation relevancy, and 50x more peak request capacity.
Lenovo's Solutions and Services Group deployed ServiceNow Technology Provider Service Management and generative AI to unify its global Device-as-a-Service operations across 400+ enterprise customers. The platform streamlined onboarding, integrated third-party tools, and enabled self-service portals — delivering measurable gains in customer satisfaction and retention within a single year.
CoreWeave, a global AI cloud provider serving top AI labs and enterprises, deployed Cohere’s North agentic AI platform to overhaul its Slack-based customer support workflow in 90 days. North automated ticket triage, context gathering, and routing recommendations, cutting mean resolution time from 4–8 days to 2–5 days while sustaining customer satisfaction scores between 4.9 and 5.0.
Assembled is a workforce management and customer support optimization platform serving enterprises like Stripe, Etsy, and DoorDash. To power Assembled Assist, the company built a hybrid RAG pipeline combining Pinecone vector search with Algolia keyword retrieval and LLMs from OpenAI and Anthropic. Support tasks that previously took 40 minutes now complete in 2 minutes—a 95% reduction in handling time.
ASAPP is an AI-native customer service platform that orchestrates large language models to automate contact center interactions for enterprise clients. By deploying Anthropic’s Claude through Amazon Bedrock, ASAPP eliminated its homegrown PII redaction layer and reduced call escalations by up to 40%, while helping clients achieve a 91% first-call resolution rate. The platform now automates more than 90% of contact center interactions, with human agents freed to handle three times the volume of complex cases.
Amazon BedrockAnything built a full-stack AI coding agent on Claude and the Agent SDK, enabling 1.5 million non-technical users to create production-ready software — from recruiting platforms to mobile apps — without writing a single line of code. In just five months, users shipped over 800,000 apps with a 91–96% agent success rate. Claude's reliable tool-calling, coding quality, and personality made it the clear choice for Anything's agent architecture.
Fujitsu, the global IT and digital transformation company with 124,000 employees, partnered with Cohere to develop Takane — a state-of-the-art Japanese large language model built on the Cohere Command series. Designed for private deployment in regulated sectors such as finance, healthcare, and government, Takane delivers world-class performance on the JGLUE benchmark and is now integrated into Fujitsu’s AI service offerings and data intelligence platform.
Gong is a revenue intelligence platform that analyzes billions of customer interactions to help sales teams improve performance. To power Smart Trackers—its patented AI system for detecting and classifying concepts in sales conversations—Gong adopted Pinecone as its core vector database, storing billions of sentence-level embeddings across real conversations. Migrating to Pinecone Serverless delivered a 10x reduction in infrastructure costs while sustaining peak search performance across a massive corpus.
ChargeGuru merged two legacy EV charging platforms into a single system in 6 weeks using Make, compressing typical 3-month delivery cycles to 2-day turnarounds and enabling non-technical teams to build independently.
Headstart, an AI-native software studio, uses Claude 3.5 Sonnet to write 90-97% of client code, compressing enterprise software project timelines from months to weeks and delivering 10-100x development speed.
Intuit integrated Claude via Amazon Bedrock into its Intuit Assist feature within TurboTax to generate plain-language explanations of tax calculations. The integration combines Claude's natural language capabilities with Intuit's proprietary tax knowledge engine, serving millions of customers during peak tax season. The result was higher helpfulness ratings and improved completion rates for federal tax filings.
Amazon BedrockStairwell, a cybersecurity company, integrated Claude into its Maleval threat detection platform to summarize complex security findings for analysts. Claude's large context window allows it to process 40,000+ character API responses in a single pass, converting dense technical data into clear, actionable insights with minimal prompt engineering.
tl;dv integrated Claude into its meeting intelligence platform to go beyond basic transcription and deliver deep cross-meeting analytics and actionable recommendations. The upgrade transformed the product into a sophisticated AI analytics engine. The result was 500% revenue growth, 300% growth in new customer sign-ups, and a 20–30% reduction in monthly churn.
CANCOM, a leading EMEA digital solutions provider, built an AI-powered assistant using ServiceNow's Now Assist and generative AI to unify internal and customer-facing services. The CANCOM Assistant deflects 80% of support tickets across all departments and doubled adoption within a single year. The solution connects IT, HR, finance, supply chain, and sales onto one unified platform powered by agentic AI.
Slack partnered with Anthropic to integrate Claude's AI models into its platform, enabling intelligent search, conversation summaries, and automated recaps. The collaboration saves the average user 97 minutes per week while unlocking organizational knowledge across billions of daily messages and files.
Jamf, the leader in Apple enterprise management securing over 30 million devices for 75,000+ organizations worldwide, deployed the Moveworks AI Assistant (internally named Caspernicus) to transform employee support across IT, HR, Legal, and Facilities. Within the first month, 30% of employees adopted the assistant; today, more than 70% of Jamf’s workforce actively uses it to resolve requests that once took days in a matter of minutes. By meeting employees where they work in Slack, the platform automated routine tasks like password resets, software provisioning, and onboarding workflows, freeing IT to focus on higher-impact initiatives.
Canva deployed Claude Enterprise across its entire workforce in mid-2024 as part of a deliberate multi-vendor AI strategy. Claude quickly emerged as the standout tool, achieving a 65% daily active use rate among employees. Engineering, product, content, and business teams all adopted Claude for productivity, prototyping, and creative work.
Qualcomm, the semiconductor company behind Snapdragon and a decade-long AI R&D leader, deployed Writer across marketing, legal, analytics, sales, and HR to accelerate time to market and standardize brand voice at scale. With Writer’s Knowledge Graph, AI agents, and Palmyra LLMs integrated directly into Microsoft Word and Outlook, teams across the company embedded AI into their core workflows. The result is 2,400 hours saved per month, 85% weekly active usage, and a 30–40% reduction in workload for individual contributors.
Datadog integrated OpenAI Codex into live PR review workflows, catching 22% of incidents that passed human review and enabling 1,000+ engineers with AI-powered system-level code analysis.
Replit on Microsoft Azure democratized software development so that 75% of enterprise users are non-engineers, compressing development timelines from weeks to minutes with natural language.
Webflow, a San Francisco-based visual web development platform, deployed Glean to connect 20+ business tools — including Slack, Google Drive, Atlassian, Zendesk, and Jira — into a single enterprise search experience. After a period of rapid growth left employees manually checking each system to find information, Glean eliminated the search bottleneck: the company now saves 300+ hours every month and 65 percent of employees actively use the platform for knowledge discovery.
Upside, a Washington DC-based technology company, deployed Glean to solve the knowledge fragmentation that came with rapid growth. By connecting Google Drive, Slack, Jira, Confluence, and other tools into a single AI-powered search interface, Upside now saves more than 2,000 hours every month, has recovered more than $1.2M in value from reduced lost productivity, and achieved 92% employee adoption.
Duolingo, the world’s most downloaded language learning app with headquarters in Pittsburgh, deployed Glean to solve the knowledge fragmentation that came with rapid growth across tools like Google Drive, Slack, Confluence, and Zendesk. After replacing an ineffective internal search tool with Glean’s AI-powered search and Glean Chat, Duolingo teams save 500+ hours every month, generating more than $1.1 million in yearly time savings and a 5x return on investment.
Motive, an AI platform for physical operations serving nearly 100,000 customers, deployed Glean across its workforce to democratize enterprise AI through unified search and agentic workflows. The company has deployed over 2,000 AI agents, cut account planning time by 75%, and reports thousands of hours saved per week across teams.
Zillow, the leading US real estate marketplace, deployed Glean across its 7,000-person workforce to unify enterprise search and enable AI agents at scale. The company achieved 80%+ adoption, created 3,400+ agents, saved 1.5+ hours per employee per week, and saw a 7% increase in performance review participation through a Glean-powered Self Review agent.
Everpure, a technology company based in Santa Clara, deployed Glean to give engineering, legal, and customer-facing teams instant access to critical information across Jira, GitHub, and internal wikis — without adding IT overhead or training burden. The result was over 30 minutes saved per search, a 39-point jump in employee satisfaction, and the ability to build custom GenAI applications in under 5 minutes.
Medisolv, a healthcare quality reporting software company helping hospitals comply with CMS quality measures, deployed Writer to build internal AI agents that parse thousands of pages of federal regulatory specifications. The result was 80% time savings in content production, 77% active user engagement, and the ability to analyze 10,000-page government documents instantly — compressing article production from 10 hours to 2–3.
Rappi, Latin America’s fastest-growing on-demand delivery app serving over 300 cities, replaced its keyword-based search engine with Oracle AI Vector Search and Oracle Cloud Infrastructure Generative AI to enable semantic and image-based product discovery. The upgrade reduced search response latency by 40% and improved conversion rate by 25%, driving higher engagement and order volumes across the platform.
Go1, an Australian learning and development content aggregator serving enterprise clients across Europe, the Middle East, and North America, deployed Writer’s Knowledge Graph and custom AI apps to automate RFP responses and scale marketing content production across multiple languages. The system cut RFP completion time by 50%, reduced time on content marketing guides by 75%, and delivered 40% time savings on marketing campaigns.
Allspice, a food technology startup building a kitchen operating system for consumers and recipe publishers, deployed Pinecone’s vector database to solve the inherent messiness of ingredient data that traditional text search could not handle. The implementation raised ingredient matching accuracy from roughly 20% to 97%, enabling the launch of recipe importing as a core product feature and expanding into a platform-wide semantic layer for search, recommendations, and conversational AI.
Factory built autonomous AI agents called Droids using Claude 3 Opus and Claude 3 Haiku to automate labor-intensive software engineering tasks at scale. These Droids handle code review, documentation, refactors, migrations, and feature requests across the entire software development lifecycle. Customers using Factory Droids saved 550,000 hours of development time and saw a 20% reduction in development cycle time.
Sprout Social, a social media management platform serving over 30,000 global brands, deployed Writer AI Studio and Knowledge Graph across its marketing organization to accelerate content production and internal knowledge sharing. The platform reduced SEO content production time by 68% and enabled the team to seize a competitive market opportunity within hours rather than weeks.
Adobe deployed the ServiceNow AI Platform across IT, HR, security, and workplace operations to streamline employee experiences for over 30,000 staff. Generative AI tools like Now Assist help more than 8,000 IT and HR team members resolve cases faster, reduce outage recovery time, and automate email triage. The result is a measurably faster, more connected workforce that frees employees to focus on high-value creative work.
Notion is a collaborative AI workspace used by millions of people, from individuals to Fortune 100 companies, where teams organize knowledge, manage projects, and now delegate real work to AI agents. After deploying Claude to power AI writing, search, and database features across the product, Notion extended to agent orchestration using Claude Managed Agents — letting teams kick off dozens of concurrent tasks from a single board and receive finished deliverables, from code to client presentations. Prompt caching alone cut Notion’s infrastructure costs by 90% and latency by up to 85%.
Jamf deployed Claude Enterprise across 16 departments, then built interactive workflow skills using Claude Cowork that transformed manual spreadsheet-based processes into guided, conversational experiences. Performance reviews that previously required months of effort are now built in under 45 minutes, and non-engineering teams independently create custom data dashboards.
Tabnine integrated Claude 3.5 Sonnet via Amazon Bedrock into its AI coding assistant, serving over 1 million monthly developers. The migration delivered 50% faster response times, a 20% increase in free-to-paid conversions, and a 20-30% reduction in churn—while meeting strict security and compliance requirements for regulated industries.
Amazon BedrockDuvo builds AI agents that orchestrate multi-step workflows across fragmented enterprise systems—ERPs, supplier portals, spreadsheets, and email—without requiring API integrations. Using Claude, Duvo's agents handle tasks such as supplier chasing, price monitoring, and promotional setup with human-in-the-loop approval for high-risk actions. Early customer Rohlik Group realized €2.8M in annualized savings within three months of deployment.
Money Forward launched its MEPAR program to embed Claude Code across its engineering organization, achieving 80% engineer adoption with 70% using it daily. API endpoint implementation time fell from two days to five hours, and developer onboarding compressed from one week to one day. Early adopters reported saving approximately seven hours per week.
System AI is an automation and web development consulting agency serving real estate businesses across the US, Australia, the UK, and Saudi Arabia. For client The Srama Group, System AI built a WhatsApp-based AI assistant using n8n that routes messages directly into Zoho CRM and Google Sheets, eliminating manual data entry by virtual assistants. The workflow reduced per-task operation time from four to five minutes down to 10–20 seconds — a 97% reduction — and helped the client win a buyers agency of the year award.
Assembled is a support operations platform serving enterprise customers including Stripe, Robinhood, and Warner Brothers, coordinating AI agents and human support staff through a unified interface. By deploying Claude as the reasoning engine for Assembled Assist, the company automated more than half of support cases while maintaining customer satisfaction above 90%. A multi-model architecture built around Claude also provided resilience during a competitor outage, with Assembled migrating all LLM workflows in under twenty minutes.
Palo Alto Networks, the global cybersecurity leader with nearly 15,000 employees, deployed Moveworks as an AI Assistant named Sheldon to deliver autonomous support across Slack, email, and ServiceNow. The platform resolves 4,000 IT and HR issues per month while saving 351,000 employee hours, enabling the company to scale its hybrid FLEXWORK model without adding headcount.