E

Engine

201-1000 employees· United States·Website ↗

B2B travel platform enabling companies to book hotels, flights, and car rentals with centralized expense management and reporting.

Travel & Hospitality
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Use Cases (1)

E
Engine
15%
average handle time reduction

Engine, a B2B travel platform handling 500,000+ annual traveler requests, deployed an Agentforce AI agent called Eva that autonomously manages over 30% of customer cases end-to-end. The implementation reduced average handle time by 15%, lifted CSAT from 3.7 to 4.3, and delivered $2M in estimated annual cost savings — all within a 12-day deployment timeline.

Travel & HospitalitySASalesforce AgentforceABAgentforce Builder
Engine AI Use Cases & Strategy | Applied