Engine
B2B travel platform enabling companies to book hotels, flights, and car rentals with centralized expense management and reporting.
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Use Cases (2)
Engine, a B2B travel platform handling 500,000+ annual traveler requests, deployed an Agentforce AI agent called Eva that autonomously manages over 30% of customer cases end-to-end. The implementation reduced average handle time by 15%, lifted CSAT from 3.7 to 4.3, and delivered $2M in estimated annual cost savings — all within a 12-day deployment timeline.
Engine is a modern travel platform for small and medium businesses, trusted by over 1 million travelers with hotel, flight, and car rental bookings. As the company expanded from a hotel-focused product into a full-service travel platform, it deployed Eva, an Agentforce-powered AI agent that handles end-to-end booking requests across voice, web, and mobile — resolving 50% of chat inquiries autonomously and cutting customer support handle time 15%. Engine also built an internal Slackbot used by 85% of employees and developed its first AI agent in 12 days using Agentforce's hybrid low-code/pro-code development platform.