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ASAPP

201-1000 employees· United States·Website ↗

AI company building real-time intelligence and automation platforms for customer experience in large enterprises.

Customer Support TechnologyTechnology
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Use Cases (1)

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ASAPP
91%
first-call resolution rate

ASAPP is an AI-native customer service platform that orchestrates large language models to automate contact center interactions for enterprise clients. By deploying Anthropic’s Claude through Amazon Bedrock, ASAPP eliminated its homegrown PII redaction layer and reduced call escalations by up to 40%, while helping clients achieve a 91% first-call resolution rate. The platform now automates more than 90% of contact center interactions, with human agents freed to handle three times the volume of complex cases.

TechnologyCustomer Support TechnologyABAmazon BedrockC(Claude (via Amazon Bedrock)