Assembled
A workforce management platform for customer support teams, providing scheduling, forecasting, and real-time staffing optimization.
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Use Cases (2)
Assembled is a support operations platform serving enterprise customers including Stripe, Robinhood, and Warner Brothers, coordinating AI agents and human support staff through a unified interface. By deploying Claude as the reasoning engine for Assembled Assist, the company automated more than half of support cases while maintaining customer satisfaction above 90%. A multi-model architecture built around Claude also provided resilience during a competitor outage, with Assembled migrating all LLM workflows in under twenty minutes.
Assembled is a workforce management and customer support optimization platform serving enterprises like Stripe, Etsy, and DoorDash. To power Assembled Assist, the company built a hybrid RAG pipeline combining Pinecone vector search with Algolia keyword retrieval and LLMs from OpenAI and Anthropic. Support tasks that previously took 40 minutes now complete in 2 minutes—a 95% reduction in handling time.