A

Assembled

51-200 employees· US·Website ↗

A workforce management platform for customer support teams, providing scheduling, forecasting, and real-time staffing optimization.

Customer Support Technology
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Use Cases (1)

A
Assembled
~95%
ticket handling time reduction

Assembled is a workforce management and customer support optimization platform serving enterprises like Stripe, Etsy, and DoorDash. To power Assembled Assist, the company built a hybrid RAG pipeline combining Pinecone vector search with Algolia keyword retrieval and LLMs from OpenAI and Anthropic. Support tasks that previously took 40 minutes now complete in 2 minutes—a 95% reduction in handling time.

Customer Support TechnologyACAnthropic ClaudeAAlgolia