IONOS
European web hosting and cloud infrastructure provider offering domains, hosting, cloud servers, and email services.
Sign up to read complete case studies, access detailed metrics, and unlock all use cases.
Use Cases (2)
IONOS, a web hosting provider serving 6.6 million customers, consolidated over 150 data sources into Snowflake’s AI Data Cloud to create a unified customer intelligence platform. The company uses machine learning models and real-time streaming to identify churn risk, power next-best-offer recommendations, and resolve service issues proactively. The result is a 30% retention rate among customers who call to cancel and up to 2x conversion rate improvement from AI-driven upselling.
IONOS SE, the German web hosting company serving 6.6 million customers, built a unified data foundation on Snowflake to eliminate customer data silos across all brands. AI and machine learning power automated analysis of 15,000 daily call transcripts, ML-driven upsell recommendations, and proactive churn detection — retaining 30% of customers at the point they call to cancel.