Rakuten
Japanese e-commerce, fintech, and mobile communications conglomerate
Sign up to read complete case studies, access detailed metrics, and unlock all use cases.
Use Cases (3)
Rakuten, a global technology conglomerate operating more than 70 businesses across e-commerce, fintech, and digital content, deployed Claude Managed Agents across its engineering and product functions to delegate goals—not tasks—to AI. The result is a 97% reduction in critical errors, feature delivery compressed from 24 days to 5, and major software releases shipped every two weeks instead of once per quarter.
Rakuten is a Japanese technology conglomerate operating over 70 businesses including e-commerce, fintech, travel, and communications, with thousands of developers serving millions of customers globally. The company deployed Claude Code and Claude Managed Agents as part of its “AI-nization” strategy, enabling autonomous multi-hour coding sessions and cross-functional agent workflows. Feature delivery time dropped 79%, from 24 working days to 5, while a seven-hour autonomous refactoring run on a 12.5-million-line codebase delivered 99.9% accuracy.
Rakuten integrated OpenAI Codex into incident response, CI/CD pipelines, and autonomous development — cutting mean time to recovery by 50% and compressing quarter-long projects into weeks.