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OpenTable

1001-5000 employees· US·Website ↗

Leading restaurant reservation platform

RetailTechnology
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Use Cases (1)

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OpenTable
70%
diner and restaurant inquiries resolved autonomously

OpenTable deployed Salesforce Agentforce across restaurant and diner support channels, autonomously resolving 70% of inquiries and handling 73% of restaurant web queries within 3 weeks — projected to resolve 180,000 cases annually.

TechnologySDSalesforce Data CloudSSSalesforce Service Cloud
OpenTable AI Use Cases & Strategy | Applied