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Vivint, a leading U.S. smart home and security company serving over 2 million customers as part of NRG, deployed Salesforce Agentforce to handle its highest-volume customer service interactions autonomously. Their AI agent AVA—built on Agentforce Service and integrated with Vivint’s proprietary IoT platform, knowledge base, and scheduling systems—went live in June 2025 and achieved a 20% autonomous resolution rate while growing chat volume by 28%, making it one of the company’s highest-performing customer satisfaction channels.