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Lenovo

5000+ employees· Global (HQ: China)·Website ↗

Chinese multinational technology company manufacturing PCs, laptops, smartphones, servers, and data center solutions globally.

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Use Cases (1)

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Lenovo
25%
net promoter score improvement

Lenovo's Solutions and Services Group deployed ServiceNow Technology Provider Service Management and generative AI to unify its global Device-as-a-Service operations across 400+ enterprise customers. The platform streamlined onboarding, integrated third-party tools, and enabled self-service portals — delivering measurable gains in customer satisfaction and retention within a single year.

TechnologySAServiceNow AI PlatformTPTechnology Provider Service Management (TPSM)
Lenovo AI Use Cases & Strategy | Applied