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IBM is a global technology company with over 280,000 employees operating across consulting, cloud, and AI markets. As its own first client, IBM deployed its watsonx portfolio and automation tools across finance, HR, IT, supply chain, procurement, sales, and tax functions. The initiative has delivered $4.5 billion in productivity gains over three years, reducing support tickets by 56%, automating 94% of HR inquiries, and cutting logistics costs by approximately 30%.