Salesforce Agentforce
Plataforma de agentes de IA de Salesforce para desplegar agentes autónomos en ventas, servicio al cliente y marketing.
Casos de uso13
Empresas13
Industrias7
Casos de IA con Salesforce Agentforce
1
How Pacers Sports & Entertainment Uses Agentforce to Unify Fan Data
Pacers Sports & Entertainment · Marketing
340,000+ fans
Home game attendance (Indiana Fever 2024 season)
340,000+ fansHome game attendance (Indiana Fever 2024 season)
2
How Reddit Uses Agentforce to Deflect 46% of Advertiser Support Cases
Reddit · Customer Service
46%
Support cases deflected by AI
46%Support cases deflected by AI
3
How OpenTable Uses Agentforce to Resolve 70% of Customer Inquiries
OpenTable · Customer Service
70%
Diner and restaurant inquiries resolved autonomously
70%Diner and restaurant inquiries resolved autonomously
4
How LY Corporation Uses Agentforce to Resolve 80% of Customer Cases
LY Corporation · Customer Service
80%
Customer cases resolved by Agentforce
80%Customer cases resolved by Agentforce
5
How MrBeast Uses Salesforce Agentforce to Power 1M-Player AI Puzzle Experience
MrBeast · Marketing
1M+
Players who engaged with AI agent
1M+Players who engaged with AI agent
6
How Engine Uses Salesforce Agentforce to Cut Handle Time 15% and Save $2M
Engine · Customer Service
15%
Average handle time reduction
15%Average handle time reduction
7
How Beast Industries Used Agentforce to Power a 1M-Player Super Bowl Puzzle Hunt
Beast Industries
1 million+
Players who relied on Slackbot’s guidance
1 million+Players who relied on Slackbot’s guidance
8
reMarkable Deploys Agentforce AI Agents to Scale Customer Service and IT
reMarkable · Customer Service
35%
Support cases autonomously resolved by Agentforce agent
35%Support cases autonomously resolved by Agentforce agent
9
How UChicago Medicine Uses Salesforce Agentforce to Automate Patient Support
UChicago Medicine · Customer Service
100
Patient marketing segments built
100Patient marketing segments built
10
How Telepass Uses Salesforce Agentforce to Resolve 87% of Customer FAQs
Telepass · Customer Service
87%
FAQ resolution rate (autonomous)
87%FAQ resolution rate (autonomous)
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Usado frecuentemente con
Salesforce Data Cloud
Real-time data platform for unifying customer data across Salesforce.
MuleSoft
Integration platform for connecting applications, data, and APIs across cloud and on-premise systems.
Salesforce Service Cloud
CRM platform for customer service and support operations.
Salesforce Marketing Cloud
Digital marketing platform for building data-driven, personalized campaigns across email, mobile, and web channels.
Slack
Team communication platform by Salesforce for messaging, file sharing, and collaboration across organizations.
Salesforce Experience Cloud
Salesforce platform for building branded digital experiences, portals, and communities connected to CRM data.
Salesforce Sales Cloud
CRM platform for sales automation and management.
Salesforce Health Cloud
CRM platform tailored for healthcare organizations to unify patient data and enable personalized care coordination.
Empresas
Empresas que usan esta herramienta en casos documentados.
Vendor
Salesforce
salesforce.comEmpresas
Empresas que usan esta herramienta en casos documentados.
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