Salesforce Agentforce
Plataforma de agentes de IA de Salesforce para desplegar agentes autónomos en ventas, servicio al cliente y marketing.
11
Casos de uso
11
Empresas
7
Industrias
Empresas usando Salesforce Agentforce
Industrias
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Casos de uso (11)
UChicago Medicine deployed Salesforce Agentforce for Health alongside Health Cloud and Marketing Cloud to provide 24/7 AI-driven patient support. Autonomous agents handle prescription refills, appointment scheduling, insurance verification, and parking logistics — tasks that previously required live staff and averaged 4 minutes each. The team built 100 targeted patient marketing segments in just 4 months.
Engine, a B2B travel platform handling 500,000+ annual traveler requests, deployed an Agentforce AI agent called Eva that autonomously manages over 30% of customer cases end-to-end. The implementation reduced average handle time by 15%, lifted CSAT from 3.7 to 4.3, and delivered $2M in estimated annual cost savings — all within a 12-day deployment timeline.
MrBeast and Salesforce built an AI-powered interactive puzzle challenge for Super Bowl 2026, engaging over 1 million players through a Slackbot agent that helped fans organize clues and test theories in real time. The entire enterprise-grade platform — capable of handling 1.5 million simultaneous users — was built in 42 days using Agentforce, Experience Cloud, and MuleSoft, with zero data retained from players.
Telepass deployed Salesforce Agentforce across its customer contact center, resolving 87% of FAQs autonomously and reducing average call handle time by 50% — live in 6 weeks with measurable returns within 10.
OpenTable deployed Salesforce Agentforce across restaurant and diner support channels, autonomously resolving 70% of inquiries and handling 73% of restaurant web queries within 3 weeks — projected to resolve 180,000 cases annually.
Reddit deployed Salesforce Agentforce to support SMB advertisers on its Ads Help Center, deflecting 46% of cases autonomously vs 13% with the prior chatbot, cutting resolution time from 8.9 to 1.4 minutes, and saving 760 hours of agent time annually.
The World Economic Forum deployed Salesforce Agentforce as EVA, an AI concierge for Davos 2026, resolving 75% of attendee inquiries instantly and generating personalised briefings for 3,000+ global leaders across 450+ sessions.
Beast Industries is the creator-led conglomerate behind MrBeast, one of the world’s most-followed YouTube channels with hundreds of millions of subscribers. For Super Bowl 2026, Beast Industries partnered with Salesforce to build a first-of-its-kind AI-powered puzzle hunt that ran for a month, supporting over 1 million active players and 1.5 million simultaneous users at peak. An agentic Slackbot — built on Salesforce’s Trust Layer — guided players through clue discovery without revealing answers, blocking 64,000 prompt injection attacks in the process.
Grupo Falabella deployed Salesforce Agentforce on WhatsApp to handle customer service for Latin America's leading retail chain, autonomously resolving 60% of service requests and growing WhatsApp channel adoption from under 50% to over 70% within three weeks.
reMarkable built two Agentforce-powered AI agents — 'Mark' for customer support and 'Saga' for internal IT help — autonomously resolving 35% of inbound support cases and significantly reducing IT team workload, enabling the company to scale without proportional headcount growth.
Pacers Sports & Entertainment (PS&E) struggled to connect fan data spread across 30 disconnected platforms, making personalized engagement nearly impossible. By deploying Salesforce Data 360, Marketing Cloud, and Agentforce, PS&E unified its entire fan data ecosystem into a single golden record. The organization is now positioned to deliver hyper-personalized experiences across the Fever, Pacers, and all PS&E properties.