UM

UChicago Medicine

5000+ employees· United States·Website ↗

Academic medical center affiliated with the University of Chicago, providing advanced patient care, research, and education.

Healthcare
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Use Cases (1)

UM
UChicago Medicine
100
patient marketing segments built

UChicago Medicine deployed Salesforce Agentforce for Health alongside Health Cloud and Marketing Cloud to provide 24/7 AI-driven patient support. Autonomous agents handle prescription refills, appointment scheduling, insurance verification, and parking logistics — tasks that previously required live staff and averaged 4 minutes each. The team built 100 targeted patient marketing segments in just 4 months.

HealthcareSASalesforce AgentforceSHSalesforce Health Cloud
UChicago Medicine AI Use Cases & Strategy | Applied