Salesforce Data Cloud
Plataforma de datos en tiempo real para unificar los datos de clientes en todo el ecosistema de Salesforce.
Casos de uso7
Empresas7
Industrias5
Casos de IA con Salesforce Data Cloud
1
How Pacers Sports & Entertainment Uses Agentforce to Unify Fan Data
Pacers Sports & Entertainment · Marketing
340,000+ fans
Home game attendance (Indiana Fever 2024 season)
340,000+ fansHome game attendance (Indiana Fever 2024 season)
2
How Reddit Uses Agentforce to Deflect 46% of Advertiser Support Cases
Reddit · Customer Service
46%
Support cases deflected by AI
46%Support cases deflected by AI
3
How OpenTable Uses Agentforce to Resolve 70% of Customer Inquiries
OpenTable · Customer Service
70%
Diner and restaurant inquiries resolved autonomously
70%Diner and restaurant inquiries resolved autonomously
4
How FedEx Uses Salesforce Data 360 to Capture 2,000%+ ROI
FedEx · Marketing
+13 percentage points (25% to 40%)
Customer activation rate improvement
+13 percentage points (25% to 40%)Customer activation rate improvement
5
reMarkable Deploys Agentforce AI Agents to Scale Customer Service and IT
reMarkable · Customer Service
35%
Support cases autonomously resolved by Agentforce agent
35%Support cases autonomously resolved by Agentforce agent
6
How Telepass Uses Salesforce Agentforce to Resolve 87% of Customer FAQs
Telepass · Customer Service
87%
FAQ resolution rate (autonomous)
87%FAQ resolution rate (autonomous)
7
How WEF Uses Salesforce Agentforce to Support 3,000 Davos Leaders
World Economic Forum · Operations
75%
Attendee inquiries resolved instantly by AI
75%Attendee inquiries resolved instantly by AI
Vendor
Salesforce
salesforce.comEntiende todo el contexto.
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Usado frecuentemente con
Salesforce Agentforce
Platform deploying autonomous AI agents for customer service, sales, and employee tasks across Salesforce.
Salesforce Service Cloud
CRM platform for customer service and support operations.
Salesforce Sales Cloud
CRM platform for sales automation and management.
Databricks
Unified data analytics and AI platform built on Apache Spark for lakehouse architecture, ML, and generative AI workloads.
Salesforce Marketing Cloud
Digital marketing platform for building data-driven, personalized campaigns across email, mobile, and web channels.
MuleSoft
Integration platform for connecting applications, data, and APIs across cloud and on-premise systems.
Azure Data Lake
Cloud data storage service by Microsoft Azure for storing large-scale structured and unstructured data.
Salesforce Experience Cloud
Salesforce platform for building branded digital experiences, portals, and communities connected to CRM data.
Empresas
Empresas que usan esta herramienta en casos documentados.
Vendor
Salesforce
salesforce.comEmpresas
Empresas que usan esta herramienta en casos documentados.
Entiende todo el contexto.
Regístrate para leer casos de estudio completos, acceder a métricas detalladas y recibir todos los reportes.