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Salesforce Sales Cloud

Plataforma CRM para la automatización y gestión de ventas.

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Casos de uso3
Empresas3
Industrias3

Casos de IA con Salesforce Sales Cloud

1PS
How Pacers Sports & Entertainment Uses Agentforce to Unify Fan Data
Pacers Sports & Entertainment · Marketing
340,000+ fansHome game attendance (Indiana Fever 2024 season)
2F
How FedEx Uses Salesforce Data 360 to Capture 2,000%+ ROI
FedEx · Marketing
+13 percentage points (25% to 40%)Customer activation rate improvement
3R
reMarkable Deploys Agentforce AI Agents to Scale Customer Service and IT
reMarkable · Customer Service
35%Support cases autonomously resolved by Agentforce agent
Vendor
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Salesforce
salesforce.com
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Madurez de IA

Etapa de implementación promedio en los casos documentados.

0Piloto2Escalando1Maduro
Industrias

Industrias más frecuentemente impactadas en los casos con esta herramienta.

Logistics & Transportation
1
Sports & Entertainment
1
Technology
1

Usado frecuentemente con

1SD
Salesforce Data Cloud
Real-time data platform for unifying customer data across Salesforce.
2SS
Salesforce Service Cloud
CRM platform for customer service and support operations.
3D
Databricks
Unified data analytics and AI platform built on Apache Spark for lakehouse architecture, ML, and generative AI workloads.
4SM
Salesforce Marketing Cloud
Digital marketing platform for building data-driven, personalized campaigns across email, mobile, and web channels.
5SA
Salesforce Agentforce
Platform deploying autonomous AI agents for customer service, sales, and employee tasks across Salesforce.
6AD
Azure Data Lake
Cloud data storage service by Microsoft Azure for storing large-scale structured and unstructured data.
7S
Square
Point-of-sale and payment platform by Block for accepting payments in-person and online.
8S
Shopify
E-commerce platform by Shopify powering online and in-person retail for merchants of all sizes.
Funciones de negocio clave

Áreas más frecuentemente impactadas en los casos con esta herramienta.

Marketing
2
Customer Service
1
Empresas

Empresas que usan esta herramienta en casos documentados.