Salesforce Service Cloud
Plataforma CRM para operaciones de atención y soporte al cliente.
Casos de uso4
Empresas4
Industrias2
Casos de IA con Salesforce Service Cloud
1
How Reddit Uses Agentforce to Deflect 46% of Advertiser Support Cases
Reddit · Customer Service
46%
Support cases deflected by AI
46%Support cases deflected by AI
2
How OpenTable Uses Agentforce to Resolve 70% of Customer Inquiries
OpenTable · Customer Service
70%
Diner and restaurant inquiries resolved autonomously
70%Diner and restaurant inquiries resolved autonomously
3
How FedEx Uses Salesforce Data 360 to Capture 2,000%+ ROI
FedEx · Marketing
+13 percentage points (25% to 40%)
Customer activation rate improvement
+13 percentage points (25% to 40%)Customer activation rate improvement
4
reMarkable Deploys Agentforce AI Agents to Scale Customer Service and IT
reMarkable · Customer Service
35%
Support cases autonomously resolved by Agentforce agent
35%Support cases autonomously resolved by Agentforce agent
Vendor
Salesforce
salesforce.comEntiende todo el contexto.
Regístrate para leer casos de estudio completos, acceder a métricas detalladas y recibir todos los reportes.
Usado frecuentemente con
Salesforce Data Cloud
Real-time data platform for unifying customer data across Salesforce.
Salesforce Agentforce
Platform deploying autonomous AI agents for customer service, sales, and employee tasks across Salesforce.
Salesforce Sales Cloud
CRM platform for sales automation and management.
Databricks
Unified data analytics and AI platform built on Apache Spark for lakehouse architecture, ML, and generative AI workloads.
Salesforce Marketing Cloud
Digital marketing platform for building data-driven, personalized campaigns across email, mobile, and web channels.
Azure Data Lake
Cloud data storage service by Microsoft Azure for storing large-scale structured and unstructured data.
Salesforce Experience Cloud
Salesforce platform for building branded digital experiences, portals, and communities connected to CRM data.
Slack
Team communication platform by Salesforce for messaging, file sharing, and collaboration across organizations.
Empresas
Empresas que usan esta herramienta en casos documentados.
Vendor
Salesforce
salesforce.comEmpresas
Empresas que usan esta herramienta en casos documentados.
Entiende todo el contexto.
Regístrate para leer casos de estudio completos, acceder a métricas detalladas y recibir todos los reportes.