Thames Valley Police & Hampshire and Isle of Wight Constabulary

Thames Valley Police and Hampshire & Isle of Wight Constabulary (TVP and HIOWC) are two of England's largest police forces, together serving over 4 million people across 3,800 square miles. Receiving more than 400,000 non-emergency calls per year — nearly half from citizens simply seeking case updates — the forces built a digital front door for policing: a secure citizen portal powered by MuleSoft and Agentforce Experience, and an AI agent named Bobbi that handles 200+ non-emergency conversations per day, resolving 75% autonomously. The result is £1.4M in cost avoidance and a 97% reduction in cost per interaction.

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