Salesforce Agentforce
Platform deploying autonomous AI agents for customer service, sales, and employee tasks across Salesforce.
Use Cases22
Companies21
Industries12
AI Use Cases with Salesforce Agentforce
1
How Pacers Sports & Entertainment Uses Agentforce to Unify Fan Data
Pacers Sports & Entertainment · Marketing
340,000+ fans
Home game attendance (Indiana Fever 2024 season)
340,000+ fansHome game attendance (Indiana Fever 2024 season)
2
How Reddit Uses Agentforce to Deflect 46% of Advertiser Support Cases
Reddit · Customer Service
46%
Support cases deflected by AI
46%Support cases deflected by AI
3
How OpenTable Uses Agentforce to Resolve 70% of Customer Inquiries
OpenTable · Customer Service
70%
Diner and restaurant inquiries resolved autonomously
70%Diner and restaurant inquiries resolved autonomously
4
How UK Police Forces Built AI Agent Bobbi to Resolve 75% of Non-Emergency Calls Autonomously
Thames Valley Police & Hampshire and Isle of Wight Constabulary · Customer Service
£1.4M
Cost avoidance from self-service case updates
£1.4MCost avoidance from self-service case updates
5
How MrBeast Uses Salesforce Agentforce to Power 1M-Player AI Puzzle Experience
MrBeast · Marketing
1M+
Players who engaged with AI agent
1M+Players who engaged with AI agent
6
How LY Corporation Uses Agentforce to Resolve 80% of Customer Cases
LY Corporation · Customer Service
80%
Customer cases resolved by Agentforce
80%Customer cases resolved by Agentforce
7
How Engine Uses Salesforce Agentforce to Cut Handle Time 15% and Save $2M
Engine · Customer Service
15%
Average handle time reduction
15%Average handle time reduction
8
How Bouygues Telecom Built AI Agent Iris to Give 6,000 Reps Accurate Answers in 30 Seconds
Bouygues Telecom · Customer Service
95%
Accuracy rate for Iris answers
95%Accuracy rate for Iris answers
9
How Rare Uses Agentforce to Deliver AI Farming Coaching to 100,000 Smallholders via WhatsApp
Rare · Operations
100%
Farmers who would use Agent Tierra again
100%Farmers who would use Agent Tierra again
10
How Beast Industries Used Agentforce to Power a 1M-Player Super Bowl Puzzle Hunt
Beast Industries
1 million+
Players who relied on Slackbot’s guidance
1 million+Players who relied on Slackbot’s guidance
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Salesforce
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Often Used With
Salesforce Data Cloud
Real-time data platform for unifying customer data across Salesforce.
MuleSoft
Integration platform for connecting applications, data, and APIs across cloud and on-premise systems.
Slack
Team communication platform by Salesforce for messaging, file sharing, and collaboration across organizations.
Salesforce Service Cloud
CRM platform for customer service and support operations.
Salesforce Experience Cloud
Salesforce platform for building branded digital experiences, portals, and communities connected to CRM data.
Salesforce Marketing Cloud
Digital marketing platform for building data-driven, personalized campaigns across email, mobile, and web channels.
Tableau
Data analytics and visualization platform by Salesforce for interactive dashboards and business reporting.
Salesforce Sales Cloud
CRM platform for sales automation and management.
Companies
Companies documented using this tool in real use cases.
Vendor
Salesforce
salesforce.comCompanies
Companies documented using this tool in real use cases.
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