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Salesforce Experience Cloud

Salesforce platform for building branded digital experiences, portals, and communities connected to CRM data.

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Use Cases3
Companies3
Industries2

AI Use Cases with Salesforce Experience Cloud

1R
How Reddit Uses Agentforce to Deflect 46% of Advertiser Support Cases
Reddit · Customer Service
46%Support cases deflected by AI
2TV
How UK Police Forces Built AI Agent Bobbi to Resolve 75% of Non-Emergency Calls Autonomously
Thames Valley Police & Hampshire and Isle of Wight Constabulary · Customer Service
£1.4MCost avoidance from self-service case updates
3M
How MrBeast Uses Salesforce Agentforce to Power 1M-Player AI Puzzle Experience
MrBeast · Marketing
1M+Players who engaged with AI agent
Vendor
S
Salesforce
salesforce.com
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AI Maturity

Average implementation stage across documented use cases.

1Pilot1Scaling1Mature
Industries

Industries most frequently targeted in use cases with this tool.

Government
1
Media & Entertainment
1

Often Used With

1SA
Salesforce Agentforce
Platform deploying autonomous AI agents for customer service, sales, and employee tasks across Salesforce.
2M
MuleSoft
Integration platform for connecting applications, data, and APIs across cloud and on-premise systems.
3SS
Salesforce Service Cloud
CRM platform for customer service and support operations.
4SD
Salesforce Data Cloud
Real-time data platform for unifying customer data across Salesforce.
Key Business Functions

Business areas most frequently targeted in use cases with this tool.

Customer Service
2
Marketing
1
Companies

Companies documented using this tool in real use cases.

Salesforce Experience Cloud AI Use Cases & Reviews | Applied