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Salesforce Sales Cloud

CRM & Sales·Product page ↗

CRM platform for sales automation and management.

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Use Cases4
Companies4
Industries3

AI Use Cases with Salesforce Sales Cloud

1PS
How Pacers Sports & Entertainment Uses Agentforce to Unify Fan Data
Pacers Sports & Entertainment · Marketing
340,000+ fansHome game attendance (Indiana Fever 2024 season)
2F
How FedEx Uses Salesforce Data 360 to Capture 2,000%+ ROI
FedEx · Marketing
+13 percentage points (25% to 40%)Customer activation rate improvement
3R
reMarkable Deploys Agentforce AI Agents to Scale Customer Service and IT
reMarkable · Customer Service
35%Support cases autonomously resolved by Agentforce agent
4P
How Perk's SDR Team Built 60% of North American Pipeline Using Agentforce Prospecting Agent
Perk · Sales
60%North American pipeline attributed to Prospecting Agent
Vendor
S
Salesforce
salesforce.com
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AI Maturity

Average implementation stage across documented use cases.

0Pilot3Scaling1Mature
Industries

Industries most frequently targeted in use cases with this tool.

Technology
2
Logistics & Transportation
1
Sports & Entertainment
1

Often Used With

1SD
Salesforce Data Cloud
Real-time data platform for unifying customer data across Salesforce.
2D
Databricks
Unified data analytics and AI platform built on Apache Spark for lakehouse architecture, ML, and generative AI workloads.
3SS
Salesforce Service Cloud
CRM platform for customer service and support operations.
4SM
Salesforce Marketing Cloud
Digital marketing platform for building data-driven, personalized campaigns across email, mobile, and web channels.
5SA
Salesforce Agentforce
Platform deploying autonomous AI agents for customer service, sales, and employee tasks across Salesforce.
6S
Slack
Team communication platform by Salesforce for messaging, file sharing, and collaboration across organizations.
7AD
Azure Data Lake
Cloud data storage service by Microsoft Azure for storing large-scale structured and unstructured data.
8S
Square
Point-of-sale and payment platform by Block for accepting payments in-person and online.
Key Business Functions

Business areas most frequently targeted in use cases with this tool.

Marketing
2
Sales
1
Customer Service
1
Companies

Companies documented using this tool in real use cases.

FFedExPSPacers Sports & EntertainmentPPerkRreMarkable
Salesforce Sales Cloud AI Use Cases & Reviews | Applied