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Team communication platform by Salesforce for messaging, file sharing, and collaboration across organizations.

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Use Cases9
Companies9
Industries4

AI Use Cases with Slack

1A
How Airtree Uses Claude Cowork to Automate VC Research & Reporting
Airtree · Operations
Reduced from 2 days to minutesMarket & competitor research time
2M
How ManTech Cut IT Tier 1 Support Workload by 50% with Moveworks AI
ManTech · Customer Service
50%IT Tier 1 FTE reduction
3LC
How LY Corporation Uses Agentforce to Resolve 80% of Customer Cases
LY Corporation · Customer Service
80%Customer cases resolved by Agentforce
4R
How Rakuten Uses Claude Managed Agents to Cut Release Cycles from Quarterly to Biweekly
Rakuten · Software Engineering
From quarterly to every 2 weeksRelease frequency improvement
5R
reMarkable Deploys Agentforce AI Agents to Scale Customer Service and IT
reMarkable · Customer Service
35%Support cases autonomously resolved by Agentforce agent
6E
How Engine Built AI Agent Eva with Agentforce to Resolve 50% of Customer Inquiries Autonomously
Engine · Customer Service
50%Chat inquiries resolved autonomously by Agentforce
7P
How Perk's SDR Team Built 60% of North American Pipeline Using Agentforce Prospecting Agent
Perk · Sales
60%North American pipeline attributed to Prospecting Agent
8MH
How MIMIT Health Uses Agentforce Health to Onboard Patients in Under 10 Minutes
MIMIT Health · Customer Service
< 10 minPatient onboarding time with AI agents
9C
How CANCOM Uses Agentic AI to Deflect 80% of Support Tickets
CANCOM · Operations
2xAdoption growth of CANCOM Assistant
Vendor
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Slack
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AI Maturity

Average implementation stage across documented use cases.

0Pilot7Scaling2Mature
Industries

Industries most frequently targeted in use cases with this tool.

Technology
6
Government
1
Healthcare
1
Financial Services
1

Often Used With

1SA
Salesforce Agentforce
Platform deploying autonomous AI agents for customer service, sales, and employee tasks across Salesforce.
2SD
Salesforce Data Cloud
Real-time data platform for unifying customer data across Salesforce.
3SS
Salesforce Sales Cloud
CRM platform for sales automation and management.
4MT
Microsoft Teams
Collaboration and chat platform by Microsoft for team messaging, video calls, and file sharing.
5M
MuleSoft
Integration platform for connecting applications, data, and APIs across cloud and on-premise systems.
6AS
Agent Studio
Low-code builder for creating custom AI agents that automate enterprise workflows and employee support tasks.
7GC
Google Chat
Team messaging and collaboration tool integrated with Google Workspace for workplace communication.
8M
Moveworks
Enterprise AI platform by Moveworks that resolves employee IT and HR requests through conversational AI.
Key Business Functions

Business areas most frequently targeted in use cases with this tool.

Customer Service
5
Operations
2
Software Engineering
1
Sales
1
Companies

Companies documented using this tool in real use cases.

LCLY CorporationMManTechRreMarkableEEngineRRakutenCCANCOMPPerkMHMIMIT HealthAAirtree
Slack AI Use Cases & Reviews | Applied