Slack
Team communication platform by Salesforce for messaging, file sharing, and collaboration across organizations.
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Use Cases
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Companies
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Industries
Companies Using Slack
Industries
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Use Cases (4)
reMarkable built two Agentforce-powered AI agents — 'Mark' for customer support and 'Saga' for internal IT help — autonomously resolving 35% of inbound support cases and significantly reducing IT team workload, enabling the company to scale without proportional headcount growth.
ManTech deployed Moveworks' AI assistant to 8,000 federal government employees, cutting Tier 1 IT workload by 50%, reducing call center volume by 68%, and achieving 93% customer satisfaction in year one.
CANCOM, a leading EMEA digital solutions provider, built an AI-powered assistant using ServiceNow's Now Assist and generative AI to unify internal and customer-facing services. The CANCOM Assistant deflects 80% of support tickets across all departments and doubled adoption within a single year. The solution connects IT, HR, finance, supply chain, and sales onto one unified platform powered by agentic AI.
Airtree, a $2 billion Australian venture capital firm, deployed Claude Cowork as shared firm-wide infrastructure to unify fragmented data across tools like Notion, Slack, Google Drive, and Affinity. The team built custom Skills to automate board meeting prep, market research, and portfolio reporting — cutting multi-hour tasks down to minutes. What began as individual productivity gains quickly scaled into a collaborative system where Skills built by one person benefit the entire firm.