Salesforce Data Cloud
Real-time data platform for unifying customer data across Salesforce.
Use Cases13
Companies13
Industries8
AI Use Cases with Salesforce Data Cloud
1
How Pacers Sports & Entertainment Uses Agentforce to Unify Fan Data
Pacers Sports & Entertainment · Marketing
340,000+ fans
Home game attendance (Indiana Fever 2024 season)
340,000+ fansHome game attendance (Indiana Fever 2024 season)
2
How Reddit Uses Agentforce to Deflect 46% of Advertiser Support Cases
Reddit · Customer Service
46%
Support cases deflected by AI
46%Support cases deflected by AI
3
How OpenTable Uses Agentforce to Resolve 70% of Customer Inquiries
OpenTable · Customer Service
70%
Diner and restaurant inquiries resolved autonomously
70%Diner and restaurant inquiries resolved autonomously
4
How Bouygues Telecom Built AI Agent Iris to Give 6,000 Reps Accurate Answers in 30 Seconds
Bouygues Telecom · Customer Service
95%
Accuracy rate for Iris answers
95%Accuracy rate for Iris answers
5
How FedEx Uses Salesforce Data 360 to Capture 2,000%+ ROI
FedEx · Marketing
+13 percentage points (25% to 40%)
Customer activation rate improvement
+13 percentage points (25% to 40%)Customer activation rate improvement
6
reMarkable Deploys Agentforce AI Agents to Scale Customer Service and IT
reMarkable · Customer Service
35%
Support cases autonomously resolved by Agentforce agent
35%Support cases autonomously resolved by Agentforce agent
7
How Perk's SDR Team Built 60% of North American Pipeline Using Agentforce Prospecting Agent
Perk · Sales
60%
North American pipeline attributed to Prospecting Agent
60%North American pipeline attributed to Prospecting Agent
8
How MIMIT Health Uses Agentforce Health to Onboard Patients in Under 10 Minutes
MIMIT Health · Customer Service
< 10 min
Patient onboarding time with AI agents
< 10 minPatient onboarding time with AI agents
9
How Engine Built AI Agent Eva with Agentforce to Resolve 50% of Customer Inquiries Autonomously
Engine · Customer Service
50%
Chat inquiries resolved autonomously by Agentforce
50%Chat inquiries resolved autonomously by Agentforce
10
How Telepass Uses Salesforce Agentforce to Resolve 87% of Customer FAQs
Telepass · Customer Service
87%
FAQ resolution rate (autonomous)
87%FAQ resolution rate (autonomous)
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Salesforce
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Often Used With
Salesforce Agentforce
Platform deploying autonomous AI agents for customer service, sales, and employee tasks across Salesforce.
Salesforce Service Cloud
CRM platform for customer service and support operations.
Salesforce Sales Cloud
CRM platform for sales automation and management.
Slack
Team communication platform by Salesforce for messaging, file sharing, and collaboration across organizations.
Databricks
Unified data analytics and AI platform built on Apache Spark for lakehouse architecture, ML, and generative AI workloads.
Salesforce Marketing Cloud
Digital marketing platform for building data-driven, personalized campaigns across email, mobile, and web channels.
Tableau
Data analytics and visualization platform by Salesforce for interactive dashboards and business reporting.
MuleSoft
Integration platform for connecting applications, data, and APIs across cloud and on-premise systems.
Companies
Companies documented using this tool in real use cases.
Vendor
Salesforce
salesforce.comCompanies
Companies documented using this tool in real use cases.
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