How many companies use Salesforce Service Cloud?

Applied tracks 4 verified use cases involving Salesforce Service Cloud, including implementations by FedEx, Reddit, reMarkable.

What category of AI tool is Salesforce Service Cloud?

Salesforce Service Cloud falls under the Customer Service & IT category of AI tools and is developed by Salesforce.

Salesforce Service Cloud

Name: Salesforce Service Cloud
Author: Salesforce

Customer Service & IT·Product page ↗

CRM platform for customer service and support operations.

Use Cases4

Companies4

Industries2

AI Use Cases with Salesforce Service Cloud

How Reddit Uses Agentforce to Deflect 46% of Advertiser Support Cases

Reddit · Customer Service

46%

Support cases deflected by AI

46%Support cases deflected by AI

How OpenTable Uses Agentforce to Resolve 70% of Customer Inquiries

OpenTable · Customer Service

70%

Diner and restaurant inquiries resolved autonomously

70%Diner and restaurant inquiries resolved autonomously

How FedEx Uses Salesforce Data 360 to Capture 2,000%+ ROI

FedEx · Marketing

+13 percentage points (25% to 40%)

Customer activation rate improvement

+13 percentage points (25% to 40%)Customer activation rate improvement

reMarkable Deploys Agentforce AI Agents to Scale Customer Service and IT

reMarkable · Customer Service

35%

Support cases autonomously resolved by Agentforce agent

35%Support cases autonomously resolved by Agentforce agent

Vendor

Salesforce

salesforce.com

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AI Maturity

Average implementation stage across documented use cases.

0Pilot2Scaling2Mature

Industries

Industries most frequently targeted in use cases with this tool.

Technology

Logistics & Transportation

Often Used With

Salesforce Data Cloud

Real-time data platform for unifying customer data across Salesforce.

Salesforce Agentforce

Platform deploying autonomous AI agents for customer service, sales, and employee tasks across Salesforce.

Salesforce Sales Cloud

CRM platform for sales automation and management.

Databricks

Unified data analytics and AI platform built on Apache Spark for lakehouse architecture, ML, and generative AI workloads.

Azure Data Lake

Cloud data storage service by Microsoft Azure for storing large-scale structured and unstructured data.

Salesforce Marketing Cloud

Digital marketing platform for building data-driven, personalized campaigns across email, mobile, and web channels.

Salesforce Experience Cloud

Salesforce platform for building branded digital experiences, portals, and communities connected to CRM data.

Slack

Team communication platform by Salesforce for messaging, file sharing, and collaboration across organizations.

Key Business Functions

Business areas most frequently targeted in use cases with this tool.

Customer Service

Marketing

Companies

Companies documented using this tool in real use cases.

FedEx

reMarkable

OpenTable