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Salesforce Service Cloud

by Salesforce·Customer Service & IT·Product page ↗

CRM platform for customer service and support operations.

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Use Cases

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Companies

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Industries

Companies Using Salesforce Service Cloud

RreMarkable

Industries

Consumer ElectronicsTechnology
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Use Cases (1)

R
reMarkable
35%
support cases autonomously resolved by agentforce agent

reMarkable built two Agentforce-powered AI agents — 'Mark' for customer support and 'Saga' for internal IT help — autonomously resolving 35% of inbound support cases and significantly reducing IT team workload, enabling the company to scale without proportional headcount growth.

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