AI tools that help employees or customers accomplish tasks through natural language — answering questions, resolving requests, and surfacing knowledge proactively.
48
Use Cases
25
Tools
20
Companies
AI Assistants Tools
Platform for deploying AI agents that autonomously handle customer and employee tasks across Salesforce.
AI-powered voice support product by Salesforce for handling customer calls with natural language AI agents.
AI-powered service management platform that automates IT and HR support ticketing using conversational AI.
Enterprise AI assistant that retrieves answers from internal knowledge bases using generative AI and RAG.
AI-powered virtual assistant by CANCOM for handling employee IT support queries and knowledge requests.
AI copilot for process mining that surfaces process inefficiencies and recommends optimizations in natural language.
General-purpose AI assistant by OpenAI used across industries for productivity and information tasks.
Voice AI mode by OpenAI enabling real-time natural language conversations via speech input and output.
Custom AI chat application built on OpenAI APIs for domain-specific interactive user experiences.
AI-powered security assistant that uses natural language to speed up threat investigation and incident response.
Enterprise-grade Gemini AI with pre-built connectors and no-code agent builder
Low-code platform for building, deploying, and managing enterprise AI agents grounded in company knowledge.
AI legal assistant that automates contract drafting, research, compliance, and document review for enterprise legal teams.
Secure document storage and retrieval layer within Harvey for managing sensitive legal files and matter context.
IBM AI platform for enterprise applications
Showing 15 of 25 tools
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Use Cases (48)
Xello is a college and career readiness platform serving 4 million active students across Canada, the US, and the UK. Managing content across three regional style guides and a constant stream of career profiles, lessons, and feature updates, the content team adopted Writer in 2022 to standardize terminology, enforce style consistency, and accelerate production with generative AI. The result: a 66% faster time to market and a single source of truth for style and brand guidelines accessible across the company.
Intercontinental Exchange (ICE) operates global financial exchanges, clearing houses, and mortgage technology serving markets worldwide. To move beyond lagging IT metrics like SLAs and satisfaction surveys, ICE deployed Moveworks’ HelpBot on Microsoft Teams, powered by an NLU-driven Employee Experience Insights (EXI) engine that converts raw IT tickets into a prioritized action list. EXI revealed hidden pain points—including that Outlook was ICE’s top driver of IT issues—giving the IT leadership team visibility they previously couldn’t achieve with conventional analytics.
Ellevest is a women-focused financial services and investing platform founded on the premise that the financial industry was built for men and has left women behind. With 20 writers producing 150+ articles annually and an intersectional style guide that evolves with cultural norms, the team adopted Writer to enforce brand consistency and compliance at scale. Time spent correcting style guide mistakes has dropped by 50–70%, and writers across the company now ship content aligned to Ellevest’s voice without requiring intensive manual editorial review.
New American Funding (NAF) is one of the largest independent mortgage banks in the US, with a marketing team of nearly 60 people spanning content, performance marketing, brand communications, and social. Facing an overwhelmed content operation across a regulated industry, NAF deployed Writer’s enterprise generative AI platform to streamline content production, enforce compliance guardrails, and maintain brand voice at scale. The platform now saves the team 360 hours per week and has compressed content tasks from hours to minutes.
Databricks is a global data and AI platform serving over 10,000 customers, including 60% of the Fortune 500, and quadrupled its workforce in three years. Facing an overloaded service desk across 8,000+ employees and 75+ internal tools, the company deployed R2DB, an agentic AI assistant built on the Moveworks platform, to handle IT and HR support at scale. R2DB now deflects 73% of tickets, delivers 3,500+ weekly answers, and has driven $1.5M in staffing cost avoidance—while employee IT satisfaction doubled.
Albemarle, the world’s largest lithium manufacturer with 8,300 employees across four continents, deployed Moveworks as its AI assistant ALbot within Microsoft Teams to provide multilingual, 24/7 employee support. The platform resolves 80% of support tickets without IT back-and-forth and has cut average resolution time by 49%, giving Albemarle’s growing global workforce consistent, instant support regardless of language or time zone.
KPMG US, one of the world’s largest professional services firms, embedded Writer into its marketing and corporate communications teams as part of its aIQ AI transformation program. Using Writer’s research agent and derivative content agents, the firm saves 60–80% of the time previously spent creating marketing assets from thought leadership content, repurposing thousands of hours annually toward higher-value strategic work.
West Monroe, a 2,000-person business and technology consulting firm, deployed Moveworks to deliver AI-powered IT and HR support directly in Microsoft Teams and Slack. The firm resolved 8,000 tickets and accelerated 4,000 more in the first year, generating $1.4 million in annual MSP cost savings — a 40% reduction — while cutting software provisioning time from 3–4 days to under 30 minutes.
Palo Alto Networks, the global cybersecurity leader with nearly 15,000 employees, deployed Moveworks as an AI Assistant named Sheldon to deliver autonomous support across Slack, email, and ServiceNow. The platform resolves 4,000 IT and HR issues per month while saving 351,000 employee hours, enabling the company to scale its hybrid FLEXWORK model without adding headcount.
Salesforce, the world’s leading CRM company, deployed Writer across more than 3,000 employees spanning marketing, communications, product, and customer success. Using Writer’s AI Studio no-code builder and Knowledge Graph RAG, teams create and launch custom agents in minutes without engineering support. Users report a 20% productivity gain—equivalent to reclaiming one full workday per week—with 78% saying the platform positively affects their daily work.
A multigenerational South Carolina seed farm digitized five decades of handwritten crop ledgers using ChatGPT, making historical yield and planting data instantly searchable and enabling real-time field decisions via voice mode during active farming operations.
A third-generation family tamale business in California used ChatGPT to build a farmers market locator tool from scratch in a single afternoon — with no prior coding experience — and to help non-native English speakers communicate confidently in business settings.
Reno Salvage, an 86-year-old Nevada salvage yard, uses ChatGPT to troubleshoot equipment failures in real time, build a 1,000-item inventory system in a single afternoon, and answer complex technical customer questions on the spot — keeping operations running without costly downtime.
The Metropolitan Museum of Art partnered with OpenAI to create a conversational AI experience called "Chat with Natalie" for its Sleeping Beauties fashion exhibition, letting visitors interact with a historically accurate AI portrayal of a 1930s New York socialite whose wedding dress is on display.
Adobe deployed the ServiceNow AI Platform across IT, HR, security, and workplace operations to streamline employee experiences for over 30,000 staff. Generative AI tools like Now Assist help more than 8,000 IT and HR team members resolve cases faster, reduce outage recovery time, and automate email triage. The result is a measurably faster, more connected workforce that frees employees to focus on high-value creative work.
CANCOM, a leading EMEA digital solutions provider, built an AI-powered assistant using ServiceNow's Now Assist and generative AI to unify internal and customer-facing services. The CANCOM Assistant deflects 80% of support tickets across all departments and doubled adoption within a single year. The solution connects IT, HR, finance, supply chain, and sales onto one unified platform powered by agentic AI.
PwC deployed 200,000+ Microsoft 365 Copilot licenses across 136 countries, recording 40.8 million AI actions in six months and saving $150M in time plus $25M from platform consolidation.
Gordon Food Service deployed Gemini Enterprise across 7,000 employees, saving 20,000+ hours monthly through AI-powered digital co-workers with no-code agent creation.
Humana replaced its legacy IVR system with an IBM Watson-based conversational voice agent that handles 7,000+ provider calls daily, completing inquiries in 2 minutes at one-third the previous cost.
Camping World deployed IBM watsonx Assistant as a virtual agent named Arvee across all web properties, increasing customer engagement by 40% and improving agent efficiency by 33%.
Showing the 20 most recent of 48 use cases