AI tools that help employees or customers accomplish tasks through natural language — answering questions, resolving requests, and surfacing knowledge proactively.
149
Use Cases
42
Tools
20
Companies
AI Assistants Tools
AI-powered voice support product by Salesforce for handling customer calls with natural language AI agents.
AI-powered service management platform that automates IT and HR support ticketing using conversational AI.
Enterprise AI assistant that retrieves answers from internal knowledge bases using generative AI and RAG.
AI-powered virtual assistant by CANCOM for handling employee IT support queries and knowledge requests.
AI copilot for process mining that surfaces process inefficiencies and recommends optimizations in natural language.
General-purpose AI assistant by OpenAI used across industries for productivity and information tasks.
Voice AI mode by OpenAI enabling real-time natural language conversations via speech input and output.
Anthropic's enterprise AI platform with extended context windows and team collaboration features.
Autonomous AI agent that researches prospects and enriches contact data for personalized outreach workflows.
AI assistant embedded in ClickUp that answers questions, summarizes content, and assists with project management tasks.
Autonomous AI agents that handle work tasks like email triage, task management, and workflow automation inside ClickUp.
Custom AI chat application built on OpenAI APIs for domain-specific interactive user experiences.
Natural language querying interface that lets non-technical users ask questions in plain English and get instant analytics from data lakehouses.
Context-aware GenAI pair programmer embedded in the Databricks platform for code generation, debugging, and natural language data queries.
AI-powered security assistant that uses natural language to speed up threat investigation and incident response.
Showing 15 of 42 tools
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Use Cases (149)
JAKALA is a European data and AI company with more than 3,600 staff across 30+ countries, delivering integrated AI services to clients in banking, insurance, luxury hospitality, and telecommunications. The company built its AI Factory around the Claude Agent SDK—deploying specialized Performance Agents across client media and marketing workflows—and rolled out Claude Enterprise to over 3,000 employees. Senior delivery teams redirected roughly 70 percent of their time from data assembly and reporting to strategic client work, while campaign optimization cycles fell from 5–7 working days to under 24 hours.
Dreamforce is Salesforce's flagship annual conference — 50,000 attendees, 2,000 sessions, three days. Salesforce built an event agent powered by Agentforce and grounded in Data Cloud-unified attendee profiles to deliver personalised real-time guidance across mobile and web, helping attendees plan agendas, navigate venues, and track sessions. The agent reached 47,000 unique users, drove a 30% higher session show rate, and was designed as a reusable framework that now supports more than 15 global Salesforce events without per-event customisation.
VentureCrowd is Australia's leading multi-asset digital investment platform, connecting private market issuers and investors using proprietary AI in one of the country's most tightly regulated financial sectors. The company was diverting specialist engineering resources into building and maintaining bespoke compliance infrastructure for each AI agent deployment instead of building investment use cases. By migrating its agentic stack to the Agentforce 360 Platform, VentureCrowd reduced deployment cycles from two months to two weeks — a 75% reduction — and achieved 4× faster agent delivery, with Agentforce's built-in security, auditability, and governance meeting APRA and AUSTRAC requirements natively.
Rare is a nonprofit that uses behavioral science to drive conservation, climate action, and sustainable fishing and farming. With a 300-person team supporting small-scale farmers and fishers across multiple countries, Rare built Agent Tierra — an Agentforce-powered AI coach that delivers personalized farming guidance grounded in 300+ data points per farmer profile, local weather conditions, and peer insights directly through WhatsApp. In pilot, 100% of farmers said they would use Agent Tierra again, 97% of queries were resolved autonomously, and field teams project a 40% gain in time for high-impact work — with a goal of reaching 100,000 farmers within two years.
Engine is a modern travel platform for small and medium businesses, trusted by over 1 million travelers with hotel, flight, and car rental bookings. As the company expanded from a hotel-focused product into a full-service travel platform, it deployed Eva, an Agentforce-powered AI agent that handles end-to-end booking requests across voice, web, and mobile — resolving 50% of chat inquiries autonomously and cutting customer support handle time 15%. Engine also built an internal Slackbot used by 85% of employees and developed its first AI agent in 12 days using Agentforce's hybrid low-code/pro-code development platform.
Thames Valley Police and Hampshire & Isle of Wight Constabulary (TVP and HIOWC) are two of England's largest police forces, together serving over 4 million people across 3,800 square miles. Receiving more than 400,000 non-emergency calls per year — nearly half from citizens simply seeking case updates — the forces built a digital front door for policing: a secure citizen portal powered by MuleSoft and Agentforce Experience, and an AI agent named Bobbi that handles 200+ non-emergency conversations per day, resolving 75% autonomously. The result is £1.4M in cost avoidance and a 97% reduction in cost per interaction.
Equitable is a US financial services company serving Americans since 1859, with 8,000+ employees and a focus on retirement strategies, protection products, and employee benefits for small and mid-sized businesses. Its Employee Benefits team replaced a fragile homegrown email-to-CRM connector and manual campaign stack with Salesforce Agentforce Marketing, cutting overall campaign build time by 75%, shrinking audience segmentation from 60 minutes to five, and reducing sweepstakes admin work by 75% — while restoring creative control to marketers.
Bouygues Telecom is one of France's top three telecom providers, serving millions of customers with mobile, fiber, and TV services since 1994. The company built Iris, an AI service agent powered by Salesforce Agentforce and grounded in Data Cloud, to help 6,000 contact center reps and 500 retail store associates deliver accurate, data-driven answers to customer questions in 30 seconds instead of minutes. Iris achieves a 95% accuracy rate, is rated 4 or 5 stars by 90% of reps, and sends 10,000 AI-drafted follow-up texts daily — with Bouygues now extending the same model to 10,000 field technicians.
BambooHR is a SaaS company serving small- to medium-sized businesses with complete HR software covering payroll, benefits, employee data, hiring, and onboarding. The company deployed Writer’s enterprise AI platform to enforce brand consistency at scale and accelerate content production across its marketing, sales, and HR teams. The result was 70 hours saved per week and a 95% user engagement rate with AI-generated suggestions.
The Carlsberg Group, one of the world’s largest breweries with distribution across 150 countries, consolidated a fragmented six-tool software development environment onto GitHub Enterprise to eliminate developer context-switching and accelerate delivery. The company layered in GitHub Copilot for AI-assisted coding and GitHub Advanced Security to address pervasive secrets embedded in source code. The consolidation removed 30,000-plus security vulnerabilities and revealed 600 previously unknown secrets, while Copilot drove immediate productivity gains across the entire 200-person engineering organization.
A multigenerational South Carolina seed farm digitized five decades of handwritten crop ledgers using ChatGPT, making historical yield and planting data instantly searchable and enabling real-time field decisions via voice mode during active farming operations.
A third-generation family tamale business in California used ChatGPT to build a farmers market locator tool from scratch in a single afternoon — with no prior coding experience — and to help non-native English speakers communicate confidently in business settings.
Reno Salvage, an 86-year-old Nevada salvage yard, uses ChatGPT to troubleshoot equipment failures in real time, build a 1,000-item inventory system in a single afternoon, and answer complex technical customer questions on the spot — keeping operations running without costly downtime.
The Metropolitan Museum of Art partnered with OpenAI to create a conversational AI experience called "Chat with Natalie" for its Sleeping Beauties fashion exhibition, letting visitors interact with a historically accurate AI portrayal of a 1930s New York socialite whose wedding dress is on display.
Adobe deployed the ServiceNow AI Platform across IT, HR, security, and workplace operations to streamline employee experiences for over 30,000 staff. Generative AI tools like Now Assist help more than 8,000 IT and HR team members resolve cases faster, reduce outage recovery time, and automate email triage. The result is a measurably faster, more connected workforce that frees employees to focus on high-value creative work.
CANCOM, a leading EMEA digital solutions provider, built an AI-powered assistant using ServiceNow's Now Assist and generative AI to unify internal and customer-facing services. The CANCOM Assistant deflects 80% of support tickets across all departments and doubled adoption within a single year. The solution connects IT, HR, finance, supply chain, and sales onto one unified platform powered by agentic AI.
PwC deployed 200,000+ Microsoft 365 Copilot licenses across 136 countries, recording 40.8 million AI actions in six months and saving $150M in time plus $25M from platform consolidation.
Gordon Food Service deployed Gemini Enterprise across 7,000 employees, saving 20,000+ hours monthly through AI-powered digital co-workers with no-code agent creation.
Humana replaced its legacy IVR system with an IBM Watson-based conversational voice agent that handles 7,000+ provider calls daily, completing inquiries in 2 minutes at one-third the previous cost.
Camping World deployed IBM watsonx Assistant as a virtual agent named Arvee across all web properties, increasing customer engagement by 40% and improving agent efficiency by 33%.
Showing the 20 most recent of 149 use cases