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Integration platform for connecting applications, data, and APIs across cloud and on-premise systems.

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Use Cases5
Companies5
Industries5

AI Use Cases with MuleSoft

1TV
How UK Police Forces Built AI Agent Bobbi to Resolve 75% of Non-Emergency Calls Autonomously
Thames Valley Police & Hampshire and Isle of Wight Constabulary · Customer Service
£1.4MCost avoidance from self-service case updates
2M
How MrBeast Uses Salesforce Agentforce to Power 1M-Player AI Puzzle Experience
MrBeast · Marketing
1M+Players who engaged with AI agent
3LC
How LY Corporation Uses Agentforce to Resolve 80% of Customer Cases
LY Corporation · Customer Service
80%Customer cases resolved by Agentforce
4T
How Telepass Uses Salesforce Agentforce to Resolve 87% of Customer FAQs
Telepass · Customer Service
87%FAQ resolution rate (autonomous)
5WE
How WEF Uses Salesforce Agentforce to Support 3,000 Davos Leaders
World Economic Forum · Operations
75%Attendee inquiries resolved instantly by AI
Vendor
S
Salesforce
salesforce.com
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AI Maturity

Average implementation stage across documented use cases.

1Pilot2Scaling2Mature
Industries

Industries most frequently targeted in use cases with this tool.

Government
1
Media & Entertainment
1
Financial Services
1
Technology
1
Nonprofit
1

Often Used With

1SA
Salesforce Agentforce
Platform deploying autonomous AI agents for customer service, sales, and employee tasks across Salesforce.
2SE
Salesforce Experience Cloud
Salesforce platform for building branded digital experiences, portals, and communities connected to CRM data.
3SD
Salesforce Data Cloud
Real-time data platform for unifying customer data across Salesforce.
4S
Slack
Team communication platform by Salesforce for messaging, file sharing, and collaboration across organizations.
5T
Tableau
Data analytics and visualization platform by Salesforce for interactive dashboards and business reporting.
Key Business Functions

Business areas most frequently targeted in use cases with this tool.

Customer Service
3
Marketing
1
Operations
1
Companies

Companies documented using this tool in real use cases.

TVThames Valley Police & Hampshire and Isle of Wight ConstabularyMMrBeastTTelepassLCLY CorporationWEWorld Economic Forum
MuleSoft AI Use Cases & Reviews | Applied