Platforms for orchestrating and managing autonomous AI agents that execute multi-step workflows across systems without continuous human input.
166
Use Cases
45
Tools
20
Companies
Agentic Management Tools
Low-code builder for creating custom AI agents that automate enterprise workflows and employee support tasks.
Unified AI and CRM platform by Salesforce combining customer data, automation, and Agentforce agents.
Low-code development environment within Salesforce for building and deploying custom AI agents using natural language and visual tools.
Managed infrastructure for deploying and orchestrating AI agents at enterprise scale
AI-powered process automation platform for orchestrating autonomous agents across enterprise workflows.
Agentic tool that automates legacy code modernization, including analysis, refactoring, and migration to AWS.
Automates VMware migration wave planning, dependency mapping, and workload conversion to AWS-native infrastructure.
Enterprise AI platform by C3 AI for building and deploying agentic AI applications at scale.
Generative AI threat modeling tool by C3 AI for parametric simulation in defense and security applications.
Enterprise AI application development platform by C3.ai for building and scaling custom AI solutions.
Generative AI tool by C3.ai for automating document creation and detailing workflows in regulated industries.
Agentic AI workspace by Anthropic enabling Claude to access external tools and complete multi-step tasks.
Anthropic's enterprise AI platform with extended context windows and team collaboration features.
Hosted agent infrastructure by Anthropic for deploying and managing Claude-powered autonomous agents at scale.
Autonomous AI agent that researches prospects and enriches contact data for personalized outreach workflows.
Showing 15 of 45 tools
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Use Cases (166)
SSE Airtricity is one of the three largest energy suppliers across the island of Ireland, serving around 750,000 customers with electricity and gas. The company built the ESI Energy Advisor entirely in-house on Databricks, using Claude Sonnet 4.5 to deliver personalized, actionable energy-saving advice to over 65,000 smart meter customers. Within the first month of launch, 90% of logged-in customers engaged with their personalized insights section, and the site saw a 12% jump in unique visitors.
JAKALA is a European data and AI company with more than 3,600 staff across 30+ countries, delivering integrated AI services to clients in banking, insurance, luxury hospitality, and telecommunications. The company built its AI Factory around the Claude Agent SDK—deploying specialized Performance Agents across client media and marketing workflows—and rolled out Claude Enterprise to over 3,000 employees. Senior delivery teams redirected roughly 70 percent of their time from data assembly and reporting to strategic client work, while campaign optimization cycles fell from 5–7 working days to under 24 hours.
HubSpot is an agentic customer platform serving marketing, sales, and customer service teams worldwide. Hundreds of HubSpot employees across product and marketing now use Claude Cowork for scheduled background tasks, multi-source document generation, and autonomous workflows that connect Slack, Calendar, Gmail, Asana, and Linear. Projects that previously required multiple teams and weeks of coordination are now completed in hours by individual contributors.
Rare is a nonprofit that uses behavioral science to drive conservation, climate action, and sustainable fishing and farming. With a 300-person team supporting small-scale farmers and fishers across multiple countries, Rare built Agent Tierra — an Agentforce-powered AI coach that delivers personalized farming guidance grounded in 300+ data points per farmer profile, local weather conditions, and peer insights directly through WhatsApp. In pilot, 100% of farmers said they would use Agent Tierra again, 97% of queries were resolved autonomously, and field teams project a 40% gain in time for high-impact work — with a goal of reaching 100,000 farmers within two years.
Engine is a modern travel platform for small and medium businesses, trusted by over 1 million travelers with hotel, flight, and car rental bookings. As the company expanded from a hotel-focused product into a full-service travel platform, it deployed Eva, an Agentforce-powered AI agent that handles end-to-end booking requests across voice, web, and mobile — resolving 50% of chat inquiries autonomously and cutting customer support handle time 15%. Engine also built an internal Slackbot used by 85% of employees and developed its first AI agent in 12 days using Agentforce's hybrid low-code/pro-code development platform.
Thames Valley Police and Hampshire & Isle of Wight Constabulary (TVP and HIOWC) are two of England's largest police forces, together serving over 4 million people across 3,800 square miles. Receiving more than 400,000 non-emergency calls per year — nearly half from citizens simply seeking case updates — the forces built a digital front door for policing: a secure citizen portal powered by MuleSoft and Agentforce Experience, and an AI agent named Bobbi that handles 200+ non-emergency conversations per day, resolving 75% autonomously. The result is £1.4M in cost avoidance and a 97% reduction in cost per interaction.
Equitable is a US financial services company serving Americans since 1859, with 8,000+ employees and a focus on retirement strategies, protection products, and employee benefits for small and mid-sized businesses. Its Employee Benefits team replaced a fragile homegrown email-to-CRM connector and manual campaign stack with Salesforce Agentforce Marketing, cutting overall campaign build time by 75%, shrinking audience segmentation from 60 minutes to five, and reducing sweepstakes admin work by 75% — while restoring creative control to marketers.
Bouygues Telecom is one of France's top three telecom providers, serving millions of customers with mobile, fiber, and TV services since 1994. The company built Iris, an AI service agent powered by Salesforce Agentforce and grounded in Data Cloud, to help 6,000 contact center reps and 500 retail store associates deliver accurate, data-driven answers to customer questions in 30 seconds instead of minutes. Iris achieves a 95% accuracy rate, is rated 4 or 5 stars by 90% of reps, and sends 10,000 AI-drafted follow-up texts daily — with Bouygues now extending the same model to 10,000 field technicians.
Adobe deployed the ServiceNow AI Platform across IT, HR, security, and workplace operations to streamline employee experiences for over 30,000 staff. Generative AI tools like Now Assist help more than 8,000 IT and HR team members resolve cases faster, reduce outage recovery time, and automate email triage. The result is a measurably faster, more connected workforce that frees employees to focus on high-value creative work.
The United Network for Organ Sharing (UNOS) leverages the ServiceNow AI Platform to coordinate thousands of organ transplants across the U.S. every year. By centralizing case management, enabling self-service portals, and deploying AI-powered IT operations, UNOS has quadrupled its case management capacity while managing nearly 300,000 support cases since 2018. The platform helps UNOS fulfill its 24/7 mission of saving lives with greater speed, accuracy, and efficiency.
CANCOM, a leading EMEA digital solutions provider, built an AI-powered assistant using ServiceNow's Now Assist and generative AI to unify internal and customer-facing services. The CANCOM Assistant deflects 80% of support tickets across all departments and doubled adoption within a single year. The solution connects IT, HR, finance, supply chain, and sales onto one unified platform powered by agentic AI.
Lenovo's Solutions and Services Group deployed ServiceNow Technology Provider Service Management and generative AI to unify its global Device-as-a-Service operations across 400+ enterprise customers. The platform streamlined onboarding, integrated third-party tools, and enabled self-service portals — delivering measurable gains in customer satisfaction and retention within a single year.
Fiserv built safe, scalable AI automation on UiPath Platform with built-in governance, avoiding $10M in SLA penalties and onboarding 20,000+ QSR locations on schedule.
Medlitix implemented UiPath medical record summarization with DeepRAG, cutting clinical review from 70 minutes to 6 minutes per case (90% faster) with 95% accuracy and $1.2M savings.
Suncoast Credit Union deployed UiPath agentic automation for end-to-end fraud detection, reducing fraud losses 75% over two years, preventing $3.3M in fraud, and achieving 100% automated review coverage.
Cox Automotive deployed 17 production AI agent solutions using Amazon Bedrock AgentCore, reducing estimate completion from 48 hours to 30 minutes, achieving 3x consumer response rates, and projecting 17,000 hours saved.
Amazon Bedrock AgentCoreCamping World deployed IBM watsonx Assistant as a virtual agent named Arvee across all web properties, increasing customer engagement by 40% and improving agent efficiency by 33%.
State Bank of India partnered with IBM to build YONO, a comprehensive mobile platform combining banking, financial services, and marketplace that achieved 64 million downloads and a USD 40-50 billion valuation.
UFC partnered with IBM to build the UFC Insights Engine using IBM watsonx Orchestrate, tripling insight volume while reducing query generation time by 40% across 40+ annual live events for 700 million fans worldwide.
Pfizer achieved a 93% database reduction and 20% cost avoidance by migrating their global SAP environment to S/4HANA on IBM Power10 infrastructure.
Showing the 20 most recent of 166 use cases