Platforms for orchestrating and managing autonomous AI agents that execute multi-step workflows across systems without continuous human input.
24
Use Cases
16
Tools
24
Companies
Agentic Management Tools
AI agent platform by Salesforce for deploying autonomous agents across sales, service, and marketing.
Unified AI and CRM platform by Salesforce combining customer data, automation, and Agentforce agents.
Managed infrastructure for deploying and orchestrating AI agents at enterprise scale
Enterprise AI platform by C3 AI for building and deploying agentic AI applications at scale.
Generative AI threat modeling tool by C3 AI for parametric simulation in defense and security applications.
Enterprise AI application development platform by C3.ai for building and scaling custom AI solutions.
Generative AI tool by C3.ai for automating document creation and detailing workflows in regulated industries.
Agentic AI workspace by Anthropic enabling Claude to access external tools and complete multi-step tasks.
Agentic AI platform by Cohere for deploying enterprise multi-step AI workflows securely.
Technology consulting and digital transformation services
AI orchestration platform by IBM watsonx for coordinating multi-agent workflows and automating tasks.
Enterprise AI platform by Moveworks that resolves employee IT and HR requests through conversational AI.
AI assistant by Moveworks that automates IT and HR support through natural language, reducing employee ticket volume.
AI agent platform for customer service, sales, and employee support automation
Agentic AI product by ServiceNow for automating multi-step IT and business workflows autonomously.
Enterprise AI and workflow automation platform by ServiceNow powering digital transformation across industries.
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Use Cases (24)
Intercontinental Exchange (ICE) operates global financial exchanges, clearing houses, and mortgage technology serving markets worldwide. To move beyond lagging IT metrics like SLAs and satisfaction surveys, ICE deployed Moveworks’ HelpBot on Microsoft Teams, powered by an NLU-driven Employee Experience Insights (EXI) engine that converts raw IT tickets into a prioritized action list. EXI revealed hidden pain points—including that Outlook was ICE’s top driver of IT issues—giving the IT leadership team visibility they previously couldn’t achieve with conventional analytics.
Databricks is a global data and AI platform serving over 10,000 customers, including 60% of the Fortune 500, and quadrupled its workforce in three years. Facing an overloaded service desk across 8,000+ employees and 75+ internal tools, the company deployed R2DB, an agentic AI assistant built on the Moveworks platform, to handle IT and HR support at scale. R2DB now deflects 73% of tickets, delivers 3,500+ weekly answers, and has driven $1.5M in staffing cost avoidance—while employee IT satisfaction doubled.
Albemarle, the world’s largest lithium manufacturer with 8,300 employees across four continents, deployed Moveworks as its AI assistant ALbot within Microsoft Teams to provide multilingual, 24/7 employee support. The platform resolves 80% of support tickets without IT back-and-forth and has cut average resolution time by 49%, giving Albemarle’s growing global workforce consistent, instant support regardless of language or time zone.
West Monroe, a 2,000-person business and technology consulting firm, deployed Moveworks to deliver AI-powered IT and HR support directly in Microsoft Teams and Slack. The firm resolved 8,000 tickets and accelerated 4,000 more in the first year, generating $1.4 million in annual MSP cost savings — a 40% reduction — while cutting software provisioning time from 3–4 days to under 30 minutes.
Palo Alto Networks, the global cybersecurity leader with nearly 15,000 employees, deployed Moveworks as an AI Assistant named Sheldon to deliver autonomous support across Slack, email, and ServiceNow. The platform resolves 4,000 IT and HR issues per month while saving 351,000 employee hours, enabling the company to scale its hybrid FLEXWORK model without adding headcount.
CoreWeave, a global AI cloud provider serving top AI labs and enterprises, deployed Cohere’s North agentic AI platform to overhaul its Slack-based customer support workflow in 90 days. North automated ticket triage, context gathering, and routing recommendations, cutting mean resolution time from 4–8 days to 2–5 days while sustaining customer satisfaction scores between 4.9 and 5.0.
The U.S. Missile Defense Agency partnered with C3 AI to deploy a generative AI platform for missile threat modeling and simulation. The solution delivers a 1000x increase in available threat data and reduces data generation time from weeks to minutes. This capability enables MDA to stress-test missile defense systems at unprecedented scale in secure, classified environments.
New Mexico's largest county by population deployed C3 AI Property Appraisal to modernize its commercial property valuation process. By unifying millions of data points and applying AI-based Automated Valuation Models, the county achieved a 50-percentage-point improvement in model accuracy and a 3x gain in appraisal equity — all within weeks of going live.
Pacers Sports & Entertainment (PS&E) struggled to connect fan data spread across 30 disconnected platforms, making personalized engagement nearly impossible. By deploying Salesforce Data 360, Marketing Cloud, and Agentforce, PS&E unified its entire fan data ecosystem into a single golden record. The organization is now positioned to deliver hyper-personalized experiences across the Fever, Pacers, and all PS&E properties.
Seattle Department of Transportation deployed C3 AI Safety Analysis to power its Vision Zero initiative, unifying data from 7,800+ intersections across 4,000 miles of roadway. The AI-driven platform replaced manual, siloed workflows with machine learning-based collision severity analysis and interactive dashboards. Within 12 weeks, SDOT achieved a 90%+ reduction in collision analysis time, enabling near real-time identification of safety hotspots.
UChicago Medicine, a leading academic health system, leveraged Salesforce Data Cloud, Marketing Cloud, and Agentforce to unify patient data and deliver hyper-personalized outreach at scale. In just four months, the team built 100 data-driven marketing segments, achieving a 60% campaign conversion rate and full ROI in under a year. The organization is now deploying Agentforce Voice to autonomously handle millions of nonclinical patient inquiries annually.
Airtree, a $2 billion Australian venture capital firm, deployed Claude Cowork as shared firm-wide infrastructure to unify fragmented data across tools like Notion, Slack, Google Drive, and Affinity. The team built custom Skills to automate board meeting prep, market research, and portfolio reporting — cutting multi-hour tasks down to minutes. What began as individual productivity gains quickly scaled into a collaborative system where Skills built by one person benefit the entire firm.
Adobe deployed the ServiceNow AI Platform across IT, HR, security, and workplace operations to streamline employee experiences for over 30,000 staff. Generative AI tools like Now Assist help more than 8,000 IT and HR team members resolve cases faster, reduce outage recovery time, and automate email triage. The result is a measurably faster, more connected workforce that frees employees to focus on high-value creative work.
The United Network for Organ Sharing (UNOS) leverages the ServiceNow AI Platform to coordinate thousands of organ transplants across the U.S. every year. By centralizing case management, enabling self-service portals, and deploying AI-powered IT operations, UNOS has quadrupled its case management capacity while managing nearly 300,000 support cases since 2018. The platform helps UNOS fulfill its 24/7 mission of saving lives with greater speed, accuracy, and efficiency.
Grupo Falabella, one of Latin America's largest retailers, deployed Salesforce Agentforce on WhatsApp to autonomously handle customer service inquiries across seven countries. The AI agent resolves 60% of requests without human intervention, operates 24/7, and has driven a 3x increase in WhatsApp conversations in just three months — shifting customer support away from costly phone channels.
CANCOM, a leading EMEA digital solutions provider, built an AI-powered assistant using ServiceNow's Now Assist and generative AI to unify internal and customer-facing services. The CANCOM Assistant deflects 80% of support tickets across all departments and doubled adoption within a single year. The solution connects IT, HR, finance, supply chain, and sales onto one unified platform powered by agentic AI.
Lenovo's Solutions and Services Group deployed ServiceNow Technology Provider Service Management and generative AI to unify its global Device-as-a-Service operations across 400+ enterprise customers. The platform streamlined onboarding, integrated third-party tools, and enabled self-service portals — delivering measurable gains in customer satisfaction and retention within a single year.
Cox Automotive deployed 17 production AI agent solutions using Amazon Bedrock AgentCore, reducing estimate completion from 48 hours to 30 minutes, achieving 3x consumer response rates, and projecting 17,000 hours saved.
Amazon Bedrock AgentCorereMarkable deployed Salesforce Agentforce in 3 weeks, with AI agent Mark handling 37% of 27,000+ monthly support cases at satisfaction levels matching human agents, plus an internal IT agent via Slack.
OpenTable deployed two Salesforce Agentforce AI agents — one for restaurants and one for diners — improving case resolution rates by 40% and handling tens of thousands of conversations without human escalation.
Camping World deployed IBM watsonx Assistant as a virtual agent named Arvee across all web properties, increasing customer engagement by 40% and improving agent efficiency by 33%.
State Bank of India partnered with IBM to build YONO, a comprehensive mobile platform combining banking, financial services, and marketplace that achieved 64 million downloads and a USD 40-50 billion valuation.
UFC partnered with IBM to build the UFC Insights Engine using IBM watsonx Orchestrate, tripling insight volume while reducing query generation time by 40% across 40+ annual live events for 700 million fans worldwide.
Pfizer achieved a 93% database reduction and 20% cost avoidance by migrating their global SAP environment to S/4HANA on IBM Power10 infrastructure.