Agentforce
Plataforma de agentes de IA de Salesforce para desplegar agentes autónomos en ventas, servicio al cliente y marketing.
7
Casos de uso
7
Empresas
7
Industrias
Empresas usando Agentforce
Industrias
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Casos de uso (7)
Telepass deployed Salesforce Agentforce across its customer contact center, resolving 87% of FAQs autonomously and reducing average call handle time by 50% — live in 6 weeks with measurable returns within 10.
OpenTable deployed Salesforce Agentforce across restaurant and diner support channels, autonomously resolving 70% of inquiries and handling 73% of restaurant web queries within 3 weeks — projected to resolve 180,000 cases annually.
Reddit deployed Salesforce Agentforce to support SMB advertisers on its Ads Help Center, deflecting 46% of cases autonomously vs 13% with the prior chatbot, cutting resolution time from 8.9 to 1.4 minutes, and saving 760 hours of agent time annually.
The World Economic Forum deployed Salesforce Agentforce as EVA, an AI concierge for Davos 2026, resolving 75% of attendee inquiries instantly and generating personalised briefings for 3,000+ global leaders across 450+ sessions.
Grupo Falabella deployed Salesforce Agentforce on WhatsApp to handle customer service for Latin America's leading retail chain, autonomously resolving 60% of service requests and growing WhatsApp channel adoption from under 50% to over 70% within three weeks.
reMarkable built two Agentforce-powered AI agents — 'Mark' for customer support and 'Saga' for internal IT help — autonomously resolving 35% of inbound support cases and significantly reducing IT team workload, enabling the company to scale without proportional headcount growth.
Pacers Sports & Entertainment (PS&E) struggled to connect fan data spread across 30 disconnected platforms, making personalized engagement nearly impossible. By deploying Salesforce Data 360, Marketing Cloud, and Agentforce, PS&E unified its entire fan data ecosystem into a single golden record. The organization is now positioned to deliver hyper-personalized experiences across the Fever, Pacers, and all PS&E properties.