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Collaboration and chat platform by Microsoft for team messaging, video calls, and file sharing.

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Use Cases4
Companies4
Industries3

AI Use Cases with Microsoft Teams

1R
How Rakuten Uses Claude Managed Agents to Cut Release Cycles from Quarterly to Biweekly
Rakuten · Software Engineering
From quarterly to every 2 weeksRelease frequency improvement
2L
How loanDepot Cut IT Approval Times from Days to Under 5 Minutes with AI
loanDepot · Customer Service
<5 minutesIT approval turnaround
3C
How CANCOM Uses Agentic AI to Deflect 80% of Support Tickets
CANCOM · Operations
2xAdoption growth of CANCOM Assistant
4GC
How Grupo Casas Bahia Uses Databricks AI/BI Genie to Cut Analysis Time from Hours to Minutes
Grupo Casas Bahia · Business Intelligence
5–6 hours down to 2 minutesReduction in analysis time
Vendor
M
Microsoft
microsoft.com
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AI Maturity

Average implementation stage across documented use cases.

0Pilot2Scaling2Mature
Industries

Industries most frequently targeted in use cases with this tool.

Technology
2
Retail
1
Financial Services
1

Often Used With

1S
Slack
Team communication platform by Salesforce for messaging, file sharing, and collaboration across organizations.
2DA
Databricks AI/BI Genie
Natural language querying interface that lets non-technical users ask questions in plain English and get instant analytics from data lakehouses.
3CM
Claude Managed Agents
Hosted agent infrastructure by Anthropic for deploying and managing Claude-powered autonomous agents at scale.
4M
Moveworks
Enterprise AI platform by Moveworks that resolves employee IT and HR requests through conversational AI.
5S
ServiceNow
Cloud platform for IT service management, automating workflows across IT, HR, and customer operations.
6NA
Now Assist
Generative AI and copilot product by ServiceNow for assisting agents and employees across workflows.
7CA
CANCOM Assistant
AI-powered virtual assistant by CANCOM for handling employee IT support queries and knowledge requests.
8TP
Technology Provider Service Management (TPSM)
Customer service management product by ServiceNow for managing external technology provider relationships.
Key Business Functions

Business areas most frequently targeted in use cases with this tool.

Business Intelligence
1
Software Engineering
1
Customer Service
1
Operations
1
Companies

Companies documented using this tool in real use cases.

GCGrupo Casas BahiaRRakutenLloanDepotCCANCOM
Microsoft Teams AI Use Cases & Reviews | Applied