AI tools for managing IT service operations, employee support, and customer service through intelligent case routing and self-service portals.
13
Use Cases
18
Tools
11
Companies
Customer Service & IT Tools
AI-powered customer service agent product by Salesforce for resolving support cases autonomously.
AI-powered voice support product by Salesforce for handling customer calls with natural language AI agents.
AI-powered service management platform that automates IT and HR support ticketing using conversational AI.
Case management and customer service platform by ServiceNow for handling external support operations.
Field service management platform by Salesforce for scheduling, dispatching, and tracking field technicians.
HR automation platform by ServiceNow for managing employee service requests, onboarding, and HR workflows.
AIOps and IT operations management product by ServiceNow for monitoring and automating infrastructure.
IT service management platform by ServiceNow for handling incidents, requests, and change management.
Professional IT service management platform by ServiceNow for incident, problem, and change management.
CRM platform for customer service and support operations.
Self-service support portal by ServiceNow for employees to find answers and submit requests independently.
Cloud platform for IT service management, automating workflows across IT, HR, and customer operations.
Agentic AI product by ServiceNow for automating multi-step IT and business workflows autonomously.
AI self-service and virtual agent product by ServiceNow enabling employees to resolve issues without human help.
Enterprise AI and workflow automation platform by ServiceNow powering digital transformation across industries.
Showing 15 of 18 tools
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Use Cases (13)
Reddit deployed Salesforce Agentforce to support SMB advertisers on its Ads Help Center, deflecting 46% of cases autonomously vs 13% with the prior chatbot, cutting resolution time from 8.9 to 1.4 minutes, and saving 760 hours of agent time annually.
OpenTable deployed Salesforce Agentforce across restaurant and diner support channels, autonomously resolving 70% of inquiries and handling 73% of restaurant web queries within 3 weeks — projected to resolve 180,000 cases annually.
LifeScan deployed an AI-powered customer support assistant using Automation Anywhere and Aisera for its OneTouch diabetes management product line, achieving a 65% auto-resolution rate and over $2.2M in cost savings. Customer satisfaction increased by 70% as routine inquiries shifted to instant self-service.
reMarkable built two Agentforce-powered AI agents — 'Mark' for customer support and 'Saga' for internal IT help — autonomously resolving 35% of inbound support cases and significantly reducing IT team workload, enabling the company to scale without proportional headcount growth.
loanDepot deployed Moveworks' AI assistant in Microsoft Teams to automate IT approvals, resolving 2,000 issues monthly and cutting turnaround from days to under 5 minutes.
FedEx unified siloed sales, shipping, and web data using Salesforce Data 360 to act on customer signals in real time. By automating dormant account reactivation and personalizing outreach at scale, FedEx achieved over 2,000% ROI and improved customer activation rates by 13%. The platform now powers more than one billion personalized emails annually.
Anything built a full-stack AI coding agent on Claude and the Agent SDK, enabling 1.5 million non-technical users to create production-ready software — from recruiting platforms to mobile apps — without writing a single line of code. In just five months, users shipped over 800,000 apps with a 91–96% agent success rate. Claude's reliable tool-calling, coding quality, and personality made it the clear choice for Anything's agent architecture.
Adobe deployed the ServiceNow AI Platform across IT, HR, security, and workplace operations to streamline employee experiences for over 30,000 staff. Generative AI tools like Now Assist help more than 8,000 IT and HR team members resolve cases faster, reduce outage recovery time, and automate email triage. The result is a measurably faster, more connected workforce that frees employees to focus on high-value creative work.
The United Network for Organ Sharing (UNOS) leverages the ServiceNow AI Platform to coordinate thousands of organ transplants across the U.S. every year. By centralizing case management, enabling self-service portals, and deploying AI-powered IT operations, UNOS has quadrupled its case management capacity while managing nearly 300,000 support cases since 2018. The platform helps UNOS fulfill its 24/7 mission of saving lives with greater speed, accuracy, and efficiency.
CANCOM, a leading EMEA digital solutions provider, built an AI-powered assistant using ServiceNow's Now Assist and generative AI to unify internal and customer-facing services. The CANCOM Assistant deflects 80% of support tickets across all departments and doubled adoption within a single year. The solution connects IT, HR, finance, supply chain, and sales onto one unified platform powered by agentic AI.
Lenovo's Solutions and Services Group deployed ServiceNow Technology Provider Service Management and generative AI to unify its global Device-as-a-Service operations across 400+ enterprise customers. The platform streamlined onboarding, integrated third-party tools, and enabled self-service portals — delivering measurable gains in customer satisfaction and retention within a single year.
Showing the 11 most recent of 13 use cases