Use Cases (5)

UM
UChicago Medicine
100
patient marketing segments built

UChicago Medicine deployed Salesforce Agentforce for Health alongside Health Cloud and Marketing Cloud to provide 24/7 AI-driven patient support. Autonomous agents handle prescription refills, appointment scheduling, insurance verification, and parking logistics — tasks that previously required live staff and averaged 4 minutes each. The team built 100 targeted patient marketing segments in just 4 months.

HealthcareSHSalesforce Health Cloud
I
InpharmD
80%
data storage cost savings

InpharmD's AI assistant, Sherlock, leverages Pinecone's vector database to deliver fast, accurate drug information to healthcare professionals. By embedding 30 million medical documents into a RAG pipeline, InpharmD achieved 70% better query accuracy, 95x faster first response times, and 80% cost savings on data storage.

HealthcareSSherlock
TR
Thomson Reuters
3,000+
subject matter experts' knowledge delivered via ai

Thomson Reuters integrated Claude via Amazon Bedrock into its AI platform, CoCounsel, to make the expertise of 3,000+ subject matter experts and 150 years of authoritative content accessible to legal and tax professionals. The solution combines Retrieval-Augmented Generation (RAG) architecture with multi-model deployment to deliver comprehensive, accurate professional analysis. Early adopters report dramatic efficiency gains, with some estimating task time cut in half or more.

Professional ServicesCCoCounsel
IH
Intermountain Health
27% per appointment
note time reduction

Intermountain Health deployed Microsoft Dragon Copilot to 2,500+ clinicians, reducing time spent on notes by 27% per appointment and fighting clinician burnout with AI-generated clinical documentation.

HealthcareMDMicrosoft Dragon Copilot

Showing the 4 most recent of 5 use cases