Use Cases (4)

UM
UChicago Medicine
100
data-driven marketing segments built

UChicago Medicine, a leading academic health system, leveraged Salesforce Data Cloud, Marketing Cloud, and Agentforce to unify patient data and deliver hyper-personalized outreach at scale. In just four months, the team built 100 data-driven marketing segments, achieving a 60% campaign conversion rate and full ROI in under a year. The organization is now deploying Agentforce Voice to autonomously handle millions of nonclinical patient inquiries annually.

HealthcareHCHealth Cloud
I
InpharmD
80%
data storage cost savings

InpharmD's AI assistant, Sherlock, leverages Pinecone's vector database to deliver fast, accurate drug information to healthcare professionals. By embedding 30 million medical documents into a RAG pipeline, InpharmD achieved 70% better query accuracy, 95x faster first response times, and 80% cost savings on data storage.

HealthcareSSherlock
TR
Thomson Reuters
3,000+
subject matter experts' knowledge delivered via ai

Thomson Reuters integrated Claude via Amazon Bedrock into its AI platform, CoCounsel, to make the expertise of 3,000+ subject matter experts and 150 years of authoritative content accessible to legal and tax professionals. The solution combines Retrieval-Augmented Generation (RAG) architecture with multi-model deployment to deliver comprehensive, accurate professional analysis. Early adopters report dramatic efficiency gains, with some estimating task time cut in half or more.

Professional ServicesCCoCounsel
IH
Intermountain Health
27% per appointment
note time reduction

Intermountain Health deployed Microsoft Dragon Copilot to 2,500+ clinicians, reducing time spent on notes by 27% per appointment and fighting clinician burnout with AI-generated clinical documentation.

HealthcareMDMicrosoft Dragon Copilot