Use Cases (6)

MH
MIMIT Health
< 10 min
patient onboarding time with ai agents

MIMIT Health is a Chicago-area multispecialty physician group focused on minimally invasive treatments, regenerative care, and primary care. Fragmented data across rigid electronic health record systems forced clinicians to spend time gathering records, managing procedure approvals, and handling administrative tasks instead of practicing medicine. MIMIT rebuilt operations around Salesforce Agentforce Health and Slack, cutting patient onboarding to under 10 minutes, lifting CSAT by 30%, and producing a 459% ROI within three months.

HealthcareSASalesforce Agentforce Health
UM
UChicago Medicine
100
patient marketing segments built

UChicago Medicine deployed Salesforce Agentforce for Health alongside Health Cloud and Marketing Cloud to provide 24/7 AI-driven patient support. Autonomous agents handle prescription refills, appointment scheduling, insurance verification, and parking logistics — tasks that previously required live staff and averaged 4 minutes each. The team built 100 targeted patient marketing segments in just 4 months.

HealthcareSHSalesforce Health Cloud
I
InpharmD
80%
data storage cost savings

InpharmD's AI assistant, Sherlock, leverages Pinecone's vector database to deliver fast, accurate drug information to healthcare professionals. By embedding 30 million medical documents into a RAG pipeline, InpharmD achieved 70% better query accuracy, 95x faster first response times, and 80% cost savings on data storage.

HealthcareSSherlock
TR
Thomson Reuters
3,000+
subject matter experts' knowledge delivered via ai

Thomson Reuters integrated Claude via Amazon Bedrock into its AI platform, CoCounsel, to make the expertise of 3,000+ subject matter experts and 150 years of authoritative content accessible to legal and tax professionals. The solution combines Retrieval-Augmented Generation (RAG) architecture with multi-model deployment to deliver comprehensive, accurate professional analysis. Early adopters report dramatic efficiency gains, with some estimating task time cut in half or more.

Professional ServicesCCoCounsel
IH
Intermountain Health
27% per appointment
note time reduction

Intermountain Health deployed Microsoft Dragon Copilot to 2,500+ clinicians, reducing time spent on notes by 27% per appointment and fighting clinician burnout with AI-generated clinical documentation.

HealthcareMDMicrosoft Dragon Copilot

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