Platforms that connect systems and automate repetitive business processes through low-code integrations, RPA, and event-driven workflows.
39
Use Cases
15
Tools
17
Companies
Workflow Automation Tools
AI-powered service management platform that automates IT and HR support ticketing using conversational AI.
RPA platform by Automation Anywhere that automates repetitive business processes using AI-powered bots.
Visual workflow automation tool by ServiceNow for building no-code process automations across modules.
API management platform for creating, managing, and securing APIs
No-code visual automation platform for connecting apps and building multi-step workflows without writing code.
Open-source marketing automation platform for email campaigns, lead nurturing, and campaign tracking.
Integration platform for connecting applications, data, and APIs across cloud and on-premise systems.
Low-code workflow automation platform by n8n for building integrations and automations between services.
SAP's next-generation ERP suite built on the SAP HANA in-memory database.
Integration product by ServiceNow for connecting its platform with external systems and data sources.
Cloud communications platform providing APIs for SMS, voice, and messaging across channels.
AI-powered extraction of structured data from documents like PDFs, with validation and human-in-the-loop review.
Enterprise automation platform with AI agents, document understanding, and RPA capabilities
Data integration layer by ServiceNow for connecting disparate data sources across enterprise workflows.
Workflow automation platform by Zapier for connecting apps and triggering actions without coding.
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Use Cases (39)
Globant democratized automation across 30,000+ employees using Make, enabling non-technical teams to independently build solutions worth hundreds of thousands of euros in engineering time while freeing technical staff for complex work.
ChargeGuru merged two legacy EV charging platforms into a single system in 6 weeks using Make, compressing typical 3-month delivery cycles to 2-day turnarounds and enabling non-technical teams to build independently.
CMCC Foundation automated fragmented data workflows across MongoDB, SAP, and Monday.com using Make, cutting HR data entry errors by 65% and purchase request time by 85% during a major reorganization.
AUDITSU's founder built an 18-scenario AI-powered go-to-market system in Make that replaced a 10-person sales team, secured £200,000 in pre-seed funding, and processes thousands of leads automatically 24/7.
Sommo built an AI-powered SRS generator in Make in a single day, generating 500–800 additional leads per month and achieving a 5x increase in active website users.
Icatu Seguros, one of Brazil’s largest life and pension insurers, deployed A.V.I.—a WhatsApp-based AI assistant powered by generative AI and orchestrated by n8n—to put real-time quoting and product information directly in brokers’ hands. The assistant reduced quotation time from roughly five minutes to under 40 seconds, now serves more than 1,000 brokers daily, and earned second place at the Gartner Eye on Innovation Awards for Insurance 2025.
RMIT University is one of Australia’s largest and most globally connected universities, serving hundreds of thousands of students across campuses in Melbourne, Vietnam, Spain, and partner institutions worldwide. Facing high volumes of international student applications and administrative workflows spread across multiple disconnected systems, RMIT’s automation team deployed 27 automation solutions using Automation Anywhere’s platform, including five AI-powered automations. Over three years, RMIT returned more than 60,000 staff hours to the institution—equivalent to 24 years of capacity—while processing more than 20,000 student requests with greater speed and accuracy.
Shinhan Bank is one of South Korea’s largest financial institutions, operating more than 800 branches and serving millions of customers. Facing a workforce burdened by repetitive compliance, loan review, and data-transfer tasks across siloed systems, the bank launched the ‘My Bot’ initiative—deploying personal digital assistants to all 14,000 employees using Automation Anywhere’s platform. The result is one of the world’s largest enterprise digital assistant deployments, saving over 1.2 million staff hours annually and automating more than 100,000 property loan reviews each year.
SoftBank Corp. is Japan’s largest telecommunications operator and a global technology investor with ambitions far beyond carrier services. Facing a bottleneck in scaling automation beyond early RPA deployments, SoftBank launched the ‘Digital Worker 4,000 Project’—a top-management-led initiative to automate cross-functional business processes using Automation Anywhere alongside Salesforce, Office365, and Google integrations. The effort redirected 4,500 FTE-equivalents of annual labor toward value-added work and generated 52,000 generative AI improvement proposals from employees in just ten days.
The Washington Post is a technology-forward media company combining world-class journalism with digital innovation. Facing an unmanageable volume of vendor invoices with inconsistent tax formats, The Post deployed an AI Agent powered by proprietary large language models through Automation Anywhere’s Agentic Process Automation platform. The result: 100% of invoices are now validated for tax accuracy, tax overpayments have been eliminated entirely, and the Finance team captured $1 million in automation value within year one.
Bordr, an online service helping foreigners obtain Portuguese tax IDs, used n8n to automate its entire order management workflow — from document generation to customer email updates. By replacing manual processes with multi-step automated pipelines, the two-person team scaled to a six-figure business within months without sacrificing customer service quality.
Lenovo's Solutions and Services Group deployed ServiceNow Technology Provider Service Management and generative AI to unify its global Device-as-a-Service operations across 400+ enterprise customers. The platform streamlined onboarding, integrated third-party tools, and enabled self-service portals — delivering measurable gains in customer satisfaction and retention within a single year.
Fiserv built safe, scalable AI automation on UiPath Platform with built-in governance, avoiding $10M in SLA penalties and onboarding 20,000+ QSR locations on schedule.
Medlitix implemented UiPath medical record summarization with DeepRAG, cutting clinical review from 70 minutes to 6 minutes per case (90% faster) with 95% accuracy and $1.2M savings.
Suncoast Credit Union deployed UiPath agentic automation for end-to-end fraud detection, reducing fraud losses 75% over two years, preventing $3.3M in fraud, and achieving 100% automated review coverage.
State Bank of India partnered with IBM to build YONO, a comprehensive mobile platform combining banking, financial services, and marketplace that achieved 64 million downloads and a USD 40-50 billion valuation.
Pfizer achieved a 93% database reduction and 20% cost avoidance by migrating their global SAP environment to S/4HANA on IBM Power10 infrastructure.
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