SA

Enterprise AI and workflow automation platform by ServiceNow powering digital transformation across industries.

Share:
Use Cases4
Companies4
Industries2

AI Use Cases with ServiceNow AI Platform

1L
How Lenovo Uses ServiceNow AI Platform to Boost CX and Cut Churn
Lenovo · Customer Service
25%Net Promoter Score improvement
2A
How Adobe Uses ServiceNow AI to Resolve IT & HR Cases 30% Faster
Adobe · Operations
30%Faster case resolutions
3UN
How UNOS Uses ServiceNow AI Platform to Coordinate Life-Saving Organ Transplants
United Network for Organ Sharing (UNOS) · Operations
132Average organ transplants in the U.S. per day
4C
How CANCOM Uses Agentic AI to Deflect 80% of Support Tickets
CANCOM · Operations
2xAdoption growth of CANCOM Assistant
Vendor
S
ServiceNow
servicenow.com
Get the full context.

Sign up to read complete case studies, access detailed metrics, and unlock all use cases.

AI Maturity

Average implementation stage across documented use cases.

0Pilot3Scaling1Mature
Industries

Industries most frequently targeted in use cases with this tool.

Technology
3
Nonprofit
1

Often Used With

1IO
IT Operations Management (ITOM)
AIOps and IT operations management product by ServiceNow for monitoring and automating infrastructure.
2TP
Technology Provider Service Management (TPSM)
Customer service management product by ServiceNow for managing external technology provider relationships.
3NA
Now Assist
Generative AI and copilot product by ServiceNow for assisting agents and employees across workflows.
4SP
Strategic Portfolio Management
Portfolio management product by ServiceNow for aligning technology investments with business strategy.
5FD
Flow Designer
Visual workflow automation tool by ServiceNow for building no-code process automations across modules.
6D
DocuSign
Electronic signature and agreement cloud platform for digitizing contract workflows.
7K
Kafka
Distributed event streaming platform by Apache and Confluent for high-throughput real-time data pipelines.
8SB
Service Bridge
Integration product by ServiceNow for connecting its platform with external systems and data sources.
Key Business Functions

Business areas most frequently targeted in use cases with this tool.

Operations
3
Customer Service
1
Companies

Companies documented using this tool in real use cases.

LLenovoUNUnited Network for Organ Sharing (UNOS)AAdobeCCANCOM
ServiceNow AI Platform AI Use Cases & Reviews | Applied