IT Operations Management (ITOM)
AIOps and IT operations management product by ServiceNow for monitoring and automating infrastructure.
Use Cases3
Companies3
Industries2
AI Use Cases with IT Operations Management (ITOM)
1
How Lenovo Uses ServiceNow AI Platform to Boost CX and Cut Churn
Lenovo · Customer Service
25%
Net Promoter Score improvement
25%Net Promoter Score improvement
2
How Adobe Uses ServiceNow AI to Resolve IT & HR Cases 30% Faster
Adobe · Operations
30%
Faster case resolutions
30%Faster case resolutions
3
How UNOS Uses ServiceNow AI Platform to Coordinate Life-Saving Organ Transplants
United Network for Organ Sharing (UNOS) · Operations
132
Average organ transplants in the U.S. per day
132Average organ transplants in the U.S. per day
Vendor
ServiceNow
servicenow.comGet the full context.
Sign up to read complete case studies, access detailed metrics, and unlock all use cases.
Often Used With
ServiceNow AI Platform
Enterprise AI and workflow automation platform by ServiceNow powering digital transformation across industries.
Strategic Portfolio Management
Portfolio management product by ServiceNow for aligning technology investments with business strategy.
Flow Designer
Visual workflow automation tool by ServiceNow for building no-code process automations across modules.
DocuSign
Electronic signature and agreement cloud platform for digitizing contract workflows.
Kafka
Distributed event streaming platform by Apache and Confluent for high-throughput real-time data pipelines.
Service Bridge
Integration product by ServiceNow for connecting its platform with external systems and data sources.
Predictive Intelligence
AI and ML product by ServiceNow for predictive routing, categorization, and intelligent automation.
Microsoft Dynamics
CRM and ERP platform by Microsoft for managing customer relationships and business operations.
Companies
Companies documented using this tool in real use cases.
Vendor
ServiceNow
servicenow.comCompanies
Companies documented using this tool in real use cases.
Get the full context.
Sign up to read complete case studies, access detailed metrics, and unlock all use cases.