TP

Technology Provider Service Management (TPSM)

Customer service management product by ServiceNow for managing external technology provider relationships.

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Use Cases2
Companies2
Industries1

AI Use Cases with Technology Provider Service Management (TPSM)

1L
How Lenovo Uses ServiceNow AI Platform to Boost CX and Cut Churn
Lenovo · Customer Service
25%Net Promoter Score improvement
2C
How CANCOM Uses Agentic AI to Deflect 80% of Support Tickets
CANCOM · Operations
2xAdoption growth of CANCOM Assistant
Vendor
S
ServiceNow
servicenow.com
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AI Maturity

Average implementation stage across documented use cases.

0Pilot2Scaling0Mature
Industries

Industries most frequently targeted in use cases with this tool.

Technology
2

Often Used With

1SA
ServiceNow AI Platform
Enterprise AI and workflow automation platform by ServiceNow powering digital transformation across industries.
2SP
Strategic Portfolio Management
Portfolio management product by ServiceNow for aligning technology investments with business strategy.
3FD
Flow Designer
Visual workflow automation tool by ServiceNow for building no-code process automations across modules.
4D
DocuSign
Electronic signature and agreement cloud platform for digitizing contract workflows.
5K
Kafka
Distributed event streaming platform by Apache and Confluent for high-throughput real-time data pipelines.
6SB
Service Bridge
Integration product by ServiceNow for connecting its platform with external systems and data sources.
7IO
IT Operations Management (ITOM)
AIOps and IT operations management product by ServiceNow for monitoring and automating infrastructure.
8PI
Predictive Intelligence
AI and ML product by ServiceNow for predictive routing, categorization, and intelligent automation.
Key Business Functions

Business areas most frequently targeted in use cases with this tool.

Customer Service
1
Operations
1
Companies

Companies documented using this tool in real use cases.

Technology Provider Service Management (TPSM) AI Use Cases & Reviews | Applied