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Technology Provider Service Management (TPSM)

by ServiceNow·Customer Service & IT·Product page ↗

Customer service management product by ServiceNow for managing external technology provider relationships.

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Use Cases

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Companies

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Industries

Companies Using Technology Provider Service Management (TPSM)

LLenovo

Industries

Technology
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Use Cases (1)

L
Lenovo
25%
net promoter score improvement

Lenovo's Solutions and Services Group deployed ServiceNow Technology Provider Service Management and generative AI to unify its global Device-as-a-Service operations across 400+ enterprise customers. The platform streamlined onboarding, integrated third-party tools, and enabled self-service portals — delivering measurable gains in customer satisfaction and retention within a single year.

TechnologySPStrategic Portfolio ManagementWDWorkflow Data Fabric