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IT Service Management (ITSM)

by ServiceNow·Customer Service & IT·Product page ↗

IT service management platform by ServiceNow for handling incidents, requests, and change management.

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Companies Using IT Service Management (ITSM)

AAdobe

Industries

Technology
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Use Cases (1)

A
Adobe
30%
faster case resolutions

Adobe deployed the ServiceNow AI Platform across IT, HR, security, and workplace operations to streamline employee experiences for over 30,000 staff. Generative AI tools like Now Assist help more than 8,000 IT and HR team members resolve cases faster, reduce outage recovery time, and automate email triage. The result is a measurably faster, more connected workforce that frees employees to focus on high-value creative work.

TechnologyNANow AssistIOIT Operations Management (ITOM)