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IT Service Management (ITSM)

Customer Service & IT·Product page ↗

IT service management platform by ServiceNow for handling incidents, requests, and change management.

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Use Cases1
Companies1
Industries1

AI Use Cases with IT Service Management (ITSM)

1A
How Adobe Uses ServiceNow AI to Resolve IT & HR Cases 30% Faster
Adobe · Operations
30%Faster case resolutions
Vendor
S
ServiceNow
servicenow.com
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AI Maturity

Average implementation stage across documented use cases.

0Pilot1Scaling0Mature
Industries

Industries most frequently targeted in use cases with this tool.

Technology
1

Often Used With

1NA
Now Assist
Generative AI and copilot product by ServiceNow for assisting agents and employees across workflows.
2IO
IT Operations Management (ITOM)
AIOps and IT operations management product by ServiceNow for monitoring and automating infrastructure.
3SA
ServiceNow AI Agents
Agentic AI product by ServiceNow for automating multi-step IT and business workflows autonomously.
4HS
HR Service Delivery (HRSD)
HR automation platform by ServiceNow for managing employee service requests, onboarding, and HR workflows.
5SA
ServiceNow AI Experience
AI self-service and virtual agent product by ServiceNow enabling employees to resolve issues without human help.
6SA
ServiceNow AI Platform
Enterprise AI and workflow automation platform by ServiceNow powering digital transformation across industries.
Key Business Functions

Business areas most frequently targeted in use cases with this tool.

Operations
1
Companies

Companies documented using this tool in real use cases.

AAdobe
IT Service Management (ITSM) AI Use Cases & Reviews | Applied